If you researched customer service trends for each previous year, you would see that the growth was pretty linear and with no surprises. In a nutshell, customers desire a better overall experience, AI is finding its door in and steadily improving and instant messaging is the dominant form of communication.

It's inevitable that things will go haywire at some point during the customer support process. Once your company starts growing, this once-perfect customer support system will experience some major growing pains. And if you don’t do anything about it, your business will be in danger of falling into the overcrowded swamp of unsatisfactory customer service.

In today's saturated market, running a small company is everything but simple. And while your instinct will lead you to strive for more innovative and original ideas with a clear competitive edge, don't discard the value of good old-fashioned customer service, which can be even more critical to growing your brand.

When you're preoccupied with a workload coming from all directions, customer service needs commonly fall to the wayside. You might be aware of the issues, but taking action can slip through if you're overwhelmed by tasks. 

The idea that robots or artificial intelligence (AI) will start taking over human positions is now very real. Even the customer service industry is utilizing it to improve customer experiences. 

It’s no secret customer service is important in any industry, but as the e-commerce space continues to grow, it’s even more important in this space to offer a stellar customer experience.

The first impression a student or parent has of your school should be an exceptional one — not an endless ringtone with no answer on the other end.

Knowing what your customers expect is the first step in providing an excellent customer service experience.

When you’re deep in the weeds, so to speak, running a business and trying your best to get everything done every day, recognizing you need help can be a hard pill to swallow. If you are a business owner feeling overwhelmed, overworked and in need of a break, it’s probably time to bring on help -- a virtual assistant to lighten your load.

Working remote comes with many benefits for your employees but comes with its own set of difficulties, like drops in communication and confusion in responsibilities.