It’s no secret the economy is in the midst of a recession. For many small businesses, a recession means layoffs, tough financial times in the future, and even tougher decisions from management.

Need professional answering services to handle customer inflow, message taking, and similar work? A Better Answer is just the ticket, especially if you own or operate a small business with limited staffing.

As customer service becomes more important to businesses, many are turning to answering services as a way to provide excellent customer care. And while providing the best customer service possible is the primary goal of an answering service, there’s a lot that goes into achieving that.

In the modern market, it’s not enough for a business to create stellar products or offer fantastic services. Successful brands also need to communicate consistently with their clients — after all, no brand can bring in money without keeping its core customers satisfied. 

We are so happy to congratulate Michelle into the “ABA Decennial Club”! Michelle adds her tenure to a substantial list of other wonderful ABA Decennials and we hope to have her with us for many many more.

As a business owner, the phrase "wearing many hats" is something that most likely applies to you — especially if you own a smaller retail business. Not only do you have to run your store but you also have to take care of orders, customer care, online presence, marketing — you name it. The list is never-ending.

Debbie first began as a telephone secretary and has grown with the company over these many years. Always a smart and dedicated woman, she has successfully raised up many employees and also married, had children and is now Debs, grandmother to 3 lovely grandboys. Debbie lived through one big hurricane in Houston tearing up the building we had just moved from and went on to move again our offices into our own ABA Building. We have upgraded and switched out equipment so many times it would be difficult to count. Throughout all these moves, equipment changes, improvements as well as employee movement, Debbie had stood steadfast and kept the Houston office humming right along. So many ABA customers know her well. Debbie and her Houston office have won the ATSI Award of Excellence for over 20 years to add to the long list of her many achievements.

Big congratulations to Vicki for 40 years with A Better Answer. Vicki started with us when she was only 17 and now 46 years later (with time off in between to have children) we’re celebrating a lifetime of service. Vicki has had a spectacular history with ABA. Vic started as a TSR answering lots of customers calls on one of those vintage switchboards. She was such a star it wasn’t long before she grew with the company until she was the manager. From that position Vic began selling new accounts which was her first love. Her enthusiasm and dedication are remarkable and have carried her through some really challenging years. The Dallas office has moved several times, upgraded and changed equipment many times and always, Vicki grew and handled with great ability. Of course, all our customers think they are going to have a Vicki answering their phones because of her upbeat personality. All our TSRs are wonderful but there is only one Vicki.

As businesses start to shift back to an in-person working environment, it’s essential to keep your workplace safe against the spread of COVID-19.