Dee Hawkins

Recent Posts by Dee Hawkins:

The Importance of Client Communication for Businesses

In the modern market, it’s not enough for a business to create stellar products or offer fantastic services. Successful brands also need to communicate consistently with their clients — after all, no brand can bring in money without keeping its core customers satisfied. 

Topics: Answering Service

Congratulations Michelle on 10 Years at A Better Answer!

We are so happy to congratulate Michelle into the “ABA Decennial Club”! Michelle adds her tenure to a substantial list of other wonderful ABA Decennials and we hope to have her with us for many many more.

5 Tasks a Virtual Assistant Can Take Over for Retail Owners

As a business owner, the phrase "wearing many hats" is something that most likely applies to you — especially if you own a smaller retail business. Not only do you have to run your store but you also have to take care of orders, customer care, online presence, marketing — you name it. The list is never-ending.

Celebrating Debbie Weiler's 40th Anniversary with ABA!

Debbie first began as a telephone secretary and has grown with the company over these many years. Always a smart and dedicated woman, she has successfully raised up many employees and also married, had children and is now Debs, grandmother to 3 lovely grandboys. Debbie lived through one big hurricane in Houston tearing up the building we had just moved from and went on to move again our offices into our own ABA Building. We have upgraded and switched out equipment so many times it would be difficult to count. Throughout all these moves, equipment changes, improvements as well as employee movement, Debbie had stood steadfast and kept the Houston office humming right along. So many ABA customers know her well. Debbie and her Houston office have won the ATSI Award of Excellence for over 20 years to add to the long list of her many achievements.

Vicki Ferreira Celebrates 40 Years With ABA!

Big congratulations to Vicki for 40 years with A Better Answer. Vicki started with us when she was only 17 and now 46 years later (with time off in between to have children) we’re celebrating a lifetime of service. Vicki has had a spectacular history with ABA. Vic started as a TSR answering lots of customers calls on one of those vintage switchboards. She was such a star it wasn’t long before she grew with the company until she was the manager. From that position Vic began selling new accounts which was her first love. Her enthusiasm and dedication are remarkable and have carried her through some really challenging years. The Dallas office has moved several times, upgraded and changed equipment many times and always, Vicki grew and handled with great ability. Of course, all our customers think they are going to have a Vicki answering their phones because of her upbeat personality. All our TSRs are wonderful but there is only one Vicki.

How To Keep Employees Safe When Returning to Call Centers

As businesses start to shift back to an in-person working environment, it’s essential to keep your workplace safe against the spread of COVID-19.

Biggest Thank You Ever!

Topics: News Blog

After 29 Wonderful Years with A Better Answer, Brenda Barton Retires

We just celebrated and ended a wonderful party for Brenda Barton -  which was both sweet and sour. Sour because we are saying goodbye to a wonderful woman. Sweet because we wish her many, many, happy years enjoying the fruits of all her years with us and ABA.

Topics: News Call Handling Heroes

A Better Answer Loves the Community

We love being a part of our communities. They welcome us and prop us up when we need help and become our neighbors.

Topics: Better Business Charities

Customer Service Horror Stories: Spooky Results from Missing Calls

One of the best ways you can ensure your customers feel taken care of is answering the phone when they call.

Topics: Customer Experience