We wrote a new Guide!
TellieSays...
by Jessica Brown, on Feb 17, 2012 10:57:10 AM
We wrote a new Guide!
by Jessica Brown, on Feb 10, 2012 11:36:39 AM
You can set the entire outcome of any call by how you sound: You can give a caller a high level of comfort or a high level of anxiety just with your voice!
by Jessica Brown, on Jan 18, 2012 6:28:13 AM
Welcome to A Better Answer's redesigned webpage!
by Jessica Brown, on Nov 8, 2011 5:56:10 AM
Getting the cheapest price isn't necessarily the best value for your business!
by Jessica Brown, on Oct 14, 2011 11:00:37 AM
In many ways, the customer call center is the heart of any business. It is often the first contact customers have with the company, and must be run efficiently and with the utmost professionalism. Utilizing an outside call center can save you money, and allow you to focus on running your business. Call centers are as varied in function as the businesses that use them, and in order to choose the right center for your business, you must identify the needs specific to your company. Is your business large or small? What sort of call volume do you expect? Are the calls inbound and/or outbound? What customer service hours do you require? What types of clients do you serve - wholesale or retail? Whatever your requirements, there are a few questions to answer about a prospective call center’s service before signing an agreement to utilize their services.
by Jessica Brown, on Aug 5, 2011 12:10:55 PM
When I was a teenager, I was a speed demon on the manual typewriter and took Pittman shorthand in high school. At that time I wanted to become a court reporter when I grew up. I majored in English in High School and Business in college. So, in early 1971, when my ex-husband needed a manufacturer’s representative office, I felt I had all the skills I needed to open a small secretarial and answering service with a small office in the back for him—my version of an executive suite. On August 1st, 1971 that small dream became a reality when we opened Keystone Park Secretarial & Answering Service.
by Jessica Brown, on Aug 1, 2011 10:57:08 AM
Dee Hawkins, ABA's CEO/President was surprised with a cake and champagne by members of her staff in our Dallas regional office. A Better Answer Call Centers, a telephone answering service, was celebrating its 40th Anniversary as an answering service.
by Jessica Brown, on Jul 25, 2011 12:18:15 PM
We here at A Better Answer are so thrilled and proud to announce that all 3 of our offices have won the ATSI Award of Excellence for the 2011 year. This year marks the 13th year in a row our Dallas office has won, 9th year in a row for the Houston Regional Office and 8th year in a row for our Fort Worth Regional Office!
by Jessica Brown, on Jul 13, 2011 11:04:59 AM
by Jessica Brown, on May 24, 2011 8:32:11 AM
Floods, Tornadoes, Hurricanes, oh my! Did you know that Slate Magazine has already labeled the 21st Century, “The Century of Disasters”? From the half-mile twister that recently tore through Joplin, MO. to the devastation of Hurricane Katrina, the flooding of the Mississippi River, and the tsunamis that have ravaged various places around the globe, natural disasters have dominated the headlines of our news for the past few years.
A Better Blog is your number one resource for what’s trending in the call center industry. Stay tuned to this page for articles, blog posts and other insights from a company that’s been the best in the business for almost half a century.