The NAEO (National Amtelco Equipment Owners) Conference was February 19th - 22nd in fabulous Las Vegas, Nevada! Our boss, Dee Hawkins, EVP David Epstein, and IT manager Stephanie go every year to make sure we're all up to or exceeding current technology and equipment standards for a phone answering service. It's also an excellent way to brainstorm and share ideas for the upcoming year!

Debbie, our Houston Regional Office Manager, celebrated her 30th year anniversary of working for A Better Answer this Thursday!

We wrote a new Guide!

You can set the entire outcome of any call by how you sound: You can give a caller a high level of comfort or a high level of anxiety just with your voice!

Welcome to A Better Answer's redesigned webpage!

Getting the cheapest price isn't necessarily the best value for your business!

In many ways, the customer call center is the heart of any business. It is often the first contact customers have with the company, and must be run efficiently and with the utmost professionalism. Utilizing an outside call center can save you money, and allow you to focus on running your business. Call centers are as varied in function as the businesses that use them, and in order to choose the right center for your business, you must identify the needs specific to your company. Is your business large or small? What sort of call volume do you expect? Are the calls inbound and/or outbound? What customer service hours do you require? What types of clients do you serve - wholesale or retail? Whatever your requirements, there are a few questions to answer about a prospective call center’s service before signing an agreement to utilize their services.

When I was a teenager, I was a speed demon on the manual typewriter and took Pittman shorthand in high school. At that time I wanted to become a court reporter when I grew up. I majored in English in High School and Business in college. So, in early 1971, when my ex-husband needed a manufacturer’s representative office, I felt I had all the skills I needed to open a small secretarial and answering service with a small office in the back for him—my version of an executive suite. On August 1^st, 1971 that small dream became a reality when we opened Keystone Park Secretarial & Answering Service.

Dee Hawkins, ABA's CEO/President was surprised with a cake and champagne by members of her staff in our Dallas regional office. A Better Answer Call Centers, a telephone answering service, was celebrating its 40th Anniversary as an answering service.