A Better Answer Blog

Dee Hawkins, ABA's CEO/President was surprised with a cake and champagne by members of her staff in our Dallas regional office. A Better Answer Call Centers, a telephone answering service, was celebrating its 40th Anniversary as an answering service.

Dolores “Dee” Hawkins opened the doors of ABA on August 1, 1971 as the sole employee with only six customers and six telephones; and took the first message. Within months she had grown the answering service to 36 customers and 36 telephones. It was time to hire her first employee. Shortly there after it became necessary to install the first telephone switch (recent photo above with Dee seated at her first switch). It was getting too difficult to determine which of the now 39 phones was ringing.

The award winning A Better Answer Call Centers now has regional offices in Dallas, Fort Worth and Houston with the capability of serving clients needs anywhere on the globe from our centralized location in Texas. We strive to operate with the most up-to-date, advanced equipment for our industry to meet the rapid development of global communication technology. Pictured above is Dee and our Executive Vice President, David Epstein, with some of our Dallas staff standing in front of many of our awards for excellence.

Our staff has honored Dee in recognition of her many talents and business experience that has guided A Better Answer to be becoming the best bilingual telephone answering service in America. The Dallas Business journal will also be honoring Dee at a luncheon on August 18th as one of the Top 25 Women in Business. When it comes to answering your phone, we are “A Better Answer!”