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Jessica Brown, on Aug 6, 2015 1:00:07 AM
Every month we honor a call handling hero® for a job well done. When we get feedback from the client, we’re even more thrilled.
June’s calls include 2 calls for Martha, our call handling hero®, and one call for Kyle, our June runner up.
Jessica Brown, on Jul 30, 2015 9:39:38 AM
When you consider an answering service, you might expect things such as someone to answer your phone when you’re busy, away or on vacation. You might expect 24/7 coverage from trustworthy, well-trained and reliable call handlers. (If not, you should be!) What you might not expect, however, are other services that A Better Answer provides that go above and beyond the typical answering service.
Jessica Brown, on Jul 20, 2015 10:59:49 AM
Summer is here and all of your Facebook friends seem to be taking a vacation somewhere. You’re a business owner and you’ve been working your tail off all year long. You deserve a vacation, too, don’t you think? And preferably one that doesn’t include a laptop.
Jessica Brown, on Jul 2, 2015 3:48:48 AM
Jessica Brown, on Jun 30, 2015 8:07:57 AM
As an answering service and call center, our calls are always unpredictable. Thus, our call handling heroes® must be prepared for anything. During the month of May, we salute not just one, but three Call Handling Heroes!®
When trying to switch out a call, Kerri heard the caller say, “I’m holding onto my wife so she doesn’t jump out the window.”
Jessica Brown, on Jun 22, 2015 7:37:40 AM
Earlier this year, a UK based answering service conducted a research study on consumer perceptions of business call handling. According to the research, 55% of respondents stated that they would take their business away from companies that relied on call automation instead of a real person. Even more said that they would choose another business rather than speak through an automated call handler.
Jessica Brown, on May 14, 2015 4:12:11 AM
Every month here at A Better Answer, we celebrate one of our own by singling out a Call Handling Hero®. We’ve shared particular calls where our call handler went above and beyond what was expected. We’ve raised a glass to those who did their share to help out a caller in need. We’ve listened to empathetic and understanding operators gently handle a caller in crisis.
Jessica Brown, on May 7, 2015 6:20:25 AM
Jessica Brown, on Apr 24, 2015 6:59:39 AM
Jessica Brown, on Apr 20, 2015 12:04:46 PM
Brenda, from our Fort Worth office, has been our ‘Queen Dunner’ for 25 years. Brenda started as a TSR 25 long years ago but immediately we recognized her talent for kindness and dedication and our customers loved talking with her. That’s especially important, especially when she’s asking them to pay their bills. Brenda has been a loyal and dedicated rock at A Better Answer Call Centers for all these years. We are so happy to have shared working with her all this time and hope for many, many more happy years together. BIG CONGRATULATIONS Brenda. You’re the Best!
