2013 - Thank you for coming to an end!

For the second year in a row, all three A Better Answer Call Centers have won the CAM-X (Canadian Call Management Association) Award of Excellence.

Each year, A Better Answer participates in what is the most prominent answering service industry competition to determine a call center's overall quality of service. Winning the ATSI Award of Excellence is the best way to show just how great our answering service is, and winning the award for all three offices is just wonderful! For 2013, our Dallas office receives the award for the 15th year in a row, our Fort Worth office for the 10th year in a row, and our Houston office for the 11th year in a row. We are so excited and proud of all our answering staff and are happy to show proof that once again we are among the top answering service businesses in the industry!

ABA'ers, have you been naughty or nice this year? More importantly, have your children? Well it is time for them to give Santa Claus a call to let him know, since we already know, they have been nice. Santa is waiting on their call to hear what they would like him to bring them on Christmas Eve. Ole St. Nick is getting ready to make his rounds. He's checking his list, so be sure your child's name is on it.

Creative Uses for an Answering Service #1

When you win the estimated $550 million powerball lottery, you better get ready to field hundreds (probably thousands) of calls. Not just from your second cousin that lives in Nebraska who suddenly realized how much you both have in common, but a gargantuan influx of people you've never met who want to pitch you an idea, get you to donate, ask for an interview, or just straight forward ask for money. Your cell phone will be ringing off the hook all day and night! How in the world do you deal with it?

It's amazing what a daily deal website like Groupon or LivingSocial can do for your business. People love the deep discounts of goods and services, and your business gets recognition, FAST! All of a sudden you have a massive influx of new customers and fans and while you have a handle on incoming calls on any given day, there's just no way to keep up with all of your new potential customers!

I recently came across Impact Learning's blog article: "Empathy First, Process Second"

We have all been blessed to be part of a business that truly touches many people’s lives on a daily basis. No, we never get our photos in the paper or a thank you letter for a job well done.

It's been a GREAT week at A Better Answer!

A Better Answer’s staff is always helpful, dependable, accurate and courteous. You can hear smiles in their voices.