Barbara started working for A Better Answer 32 years ago almost to the day!

Barbara started working for A Better Answer December 20th, 1981 back when we wrote all of our messages by hand and used the very earliest computers that would connect callers to another.

She has won many awards for her outstanding performance and efficient productivity and her skills have allowed her to wear many hats within the company. Barb has served ABA in bookkeeping, supervising and training as well as being a telephone secretary!

Barbara's niche was being a truly wonderful telephone secretary as she assisted callers from all over the world, making sure she helped them to the best of her ability. Barb made many friends over the years, of our clients as well as co-workers. She will be missed greatly by all! We wish her the best as she encounters the next stage of life, retirement has a lot to offer and we are sure she will experience many new things and we are sure she will stop in from time to time to tell us all about it!

Thank you for the 32 years of service given to A Better Answer, we all feel it was an honor working with you! Farewell Barbara, until we meet again!

2013 - Thank you for coming to an end!

For the second year in a row, all three A Better Answer Call Centers have won the CAM-X (Canadian Call Management Association) Award of Excellence.

Each year, A Better Answer participates in what is the most prominent answering service industry competition to determine a call center's overall quality of service. Winning the ATSI Award of Excellence is the best way to show just how great our answering service is, and winning the award for all three offices is just wonderful! For 2013, our Dallas office receives the award for the 15th year in a row, our Fort Worth office for the 10th year in a row, and our Houston office for the 11th year in a row. We are so excited and proud of all our answering staff and are happy to show proof that once again we are among the top answering service businesses in the industry!

ABA'ers, have you been naughty or nice this year? More importantly, have your children? Well it is time for them to give Santa Claus a call to let him know, since we already know, they have been nice. Santa is waiting on their call to hear what they would like him to bring them on Christmas Eve. Ole St. Nick is getting ready to make his rounds. He's checking his list, so be sure your child's name is on it.

Creative Uses for an Answering Service #1

When you win the estimated $550 million powerball lottery, you better get ready to field hundreds (probably thousands) of calls. Not just from your second cousin that lives in Nebraska who suddenly realized how much you both have in common, but a gargantuan influx of people you've never met who want to pitch you an idea, get you to donate, ask for an interview, or just straight forward ask for money. Your cell phone will be ringing off the hook all day and night! How in the world do you deal with it?

It's amazing what a daily deal website like Groupon or LivingSocial can do for your business. People love the deep discounts of goods and services, and your business gets recognition, FAST! All of a sudden you have a massive influx of new customers and fans and while you have a handle on incoming calls on any given day, there's just no way to keep up with all of your new potential customers!

I recently came across Impact Learning's blog article: "Empathy First, Process Second"

We have all been blessed to be part of a business that truly touches many people’s lives on a daily basis. No, we never get our photos in the paper or a thank you letter for a job well done.

It's been a GREAT week at A Better Answer!