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A Better Answer Blog

Hire an Answering Service to Handle Groupon/LivingSocial Campaigns

answering serviceIt's amazing what a daily deal website like Groupon or LivingSocial can do for your business. People love the deep discounts of goods and services, and your business gets recognition, FAST! All of a sudden you have a massive influx of new customers and fans and while you have a handle on incoming calls on any given day, there's just no way to keep up with all of your new potential customers!

This post actually comes from a recent experience with a group coupon website. We wanted a photobooth at our annual Fall Family Festival that we hold for all three of our offices to get together, have fun and share the successes of the year. I checked a bunch of these sites because usually, one of them will have a coupon for a photobooth as they are becoming SO popular (and incredibly fun!). We found one, and I immediately called to check their availability. The call rang out and went straight to voicemail. I started to get nervous, coupon sites usually run these deals for a few days and then it's gone. What if they didn't get back to me in time? After leaving a message I quickly searched for other local photobooth companies and within an hour I had made a half dozen calls and had quotes from all over Dallas from companies that were ready to do business with us.

It hit me: They could have lost my business if they hadn't gotten back to me in time, even WITH the spectacular discount. If they had an answering service taking these calls there would be no backup searches or calls to their competitors.

A daily deal website is a fantastic way to gain new business. But without enough people to handle the huge waves of calls coming in, you risk losing that new business and even upsetting your current clients when they can no longer get a hold of you easily.

This is exactly where A Better Answer comes in. An answering service like us is completely capable of answering for campaigns with huge waves of callers like a daily deal website. We've answered for TV commercials, radio spots, and even print ads. It's the perfect option for adding trained, professional operators to answer your phones without permanently bringing people on your staff.

what to look for in an answering service

Topics: Blog