A Better Answer Blog

We have all been blessed to be part of a business that truly touches many people’s lives on a daily basis. No, we never get our photos in the paper or a thank you letter for a job well done.

But yes, we are the real silent heroes… quietly going about our work and making sure that others are taken care of. I defy anyone to show me another office where so many are impacted by our word each day! Here is a simple example of what can happen in an Answering Service on an ordinary day:

A business owner’s merchandise is saved because we page the plumber to fix the leak in the pipes.

ABA's CEO Dee Hawkins giving her Dallas Operators a pep talk!

A grandma orders that very special toy for her first grandbaby; it will become a family treasure for years to come.

A woman, who is terrified on a dark lonely road, talks to us and knows help is on the way.

We answer a silent intruder alarm and a precious life is saved.

A transplant team is assembled for the long awaited kidney transplant for a six-year old girl.

A pre-school teacher orders art supplies to teach three-year old children the joys of finger painting.

A Lady who has lost any desire to keep living is cross-connected to a trained professional who will giver her hope for tomorrow.

A minister is called to the bed of a man, so he will not have to die alone.

Yes, we do make a difference every hour of every day. That is why it is so important never to accept the phrase “Just the Answering Service.” Instead, with pride, tell that person about the very special place called an Answering Service.

Original Writing by Mari M. Osmon – ATSI’s Mid-level Management Seminar