In today's digital age, we are continually bombarded with interruptions. Sometimes, there is so much information coming at us at once that we may experience "Analysis Paralysis" - a state of being so overwhelmed that no action is taken. Then at the end of the day, you're lacking a sense of accomplishment. We've compiled some easy hacks to help make your day more productive.

List and Prioritize

The best way to know what needs to be done is to make a list. Every year, every month, every week and every day, lists help to reach goals. There are plenty of online tools to help with your lists. Trello, for instance, is a free organizational tool that uses visuals and the opportunity to add others to help with your lists.

To make each day productive:

• make a list of the items that you need to look at the following day
• prioritize the list according to importance rather than urgency (see quote below)
• schedule the real amount of time each task takes on your calendar

"I have two kinds of problems: the urgent and the important. The urgent are not important, and the important are never urgent." ~ President Dwight D. Eisenhower, 1954

What is now known as the Eisenhower Principle notes that important tasks lead us to accomplish our goals while urgent tasks are usually for someone else's goals. An important task could also include taking a break, going for a quick walk or catching up with a loved one. Tackling activities in this order not only leads to a productive day, but more productive and happier life.

Manage Your Time

Emails, texts and social media notifications could all be renamed maximus interruptus. It's so easy to be responsive to the bells and whistles of our handheld devices letting us know that we have a message. Instead of an instant response, decide on a time to check them all at once. Perhaps check notifications, respond to emails and return calls every hour on the hour or once in the morning and once again in the afternoon. If you stop responding immediately, the messengers stop expecting an immediate response. These interruptions stop our focus and distract us from the task at hand. Even better, turn off the sounds that let you know when a message comes in. You'll get to it at your set time and you won't miss anything.

You've already set aside realistic time you need for each task. Now, stick to it. If you need to, set a timer for the allotted time and stay put until the activity is complete. Then you can mark another task off your list.

Just Say No

Since your calendar is filling up with tasks, to-dos and time for yourself, you will know when you're taking on too much. It is okay to say no. You will not be able to give your all if you're feeling overwhelmed and unproductive. In fact, you may end up disappointing someone if you simply don't have the time or brain power to take on another item on your list. If you're unable to say no, you can suggest a later date and add it to your schedule. In many cases, there is probably someone else that can work on the item. Sometimes, when you say "yes" to others, you're saying "no" to yourself. (see quote above)

Most often when we are feeling unproductive, it is because we are allowing interruptions to distract our focus. Once distracted, we become so overwhelmed that we procrastinate. These simple productivity hacks can help your days become more productive and your life a little more balanced.

As a small business owner, you are probably concerned with having too many expenses. However, an answering service should be seen more as an investment because it can save your employees time, increases the satisfaction of clients, and allows clients to be able to speak with a person any time of day. Basically, it's a lot of bang for your buck!

What qualities do you want your law firm to represent to your current and prospective clients? Professionalism? Trust? An experienced answering service can serve as an extension of your brand and reinforce the same qualities your staff embodies on a daily basis.

Hiring an answering service allows you to focus on your core business of handling your clients’ legal matters. A law practice can be demanding and complex, and an answering service should be able to put callers at ease. Here are 5 things every legal office needs in an answering service.

Specialization

Your legal office specializes in a particular area of the law. Your answering service should know that. The call center representatives should be well versed in what you do and the needs of your clients. You should also feel secure in knowing that the right calls will be escalated to the right person in your office, if need be. The right answering service will be a seamless extension of your office.

Flexibility

When dealing with a legal matter, there are times that your clients are calling with a sense of urgency and desperation. You need the security of knowing that your calls will be answered promptly by call representatives 24 hours a day, 365 days a year.

Understanding

Your clients should feel valued and understood by the person who answers your phone. An answering service should have a customized script or call handling procedure for assisting those who are calling your office for a legal matter. Your clients should hang up the phone knowing that their message will get through and that the person that answered your phone is representative of the trust they feel with your office.

Bilingual Capability

A frightened prospective or existing client can become easily frustrated if the person on the other end of the line isn’t speaking their language. The right call center will have representatives that are able to help with bilingual campaigns for your legal office.

Promptness

When someone is calling your office, wouldn’t you like to know that their call will be answered promptly and courteously? The right answering service will answer your calls within 1 or 2 rings, have a less than 1 minute average hold time and have a less than 1% average abandoned call rate.

If you’re considering hiring an answering service for your legal office, consider A Better Answer. We have been in the call center business since 1971 and serve all legal specialties. Download our guide to see how we can help.

The term has been used so often that's it's practically become a cliché: customer service.

Customer service is anything but a cliché to customers, however. In fact, companies that disregard or pay scant attention to providing excellent customer service often pay for it (literally) in lost goodwill and sales. And as any business person knows, regaining a “lost” customer is infinitely more difficult than keeping a current customer satisfied.