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With the holidays fast approaching, many clients reach out to us to handle their order taking. We can answer and take orders that result from any type of advertising or promotion, be it catalog, direct mail or TV. If your business is preparing to ramp up for an intake of winter or holiday orders, consider outsourcing to us.
What kind of orders?
We take orders for all kinds or products and services during the holidays. For example, we're selling fried turkeys for one of our customers for the holidays this year. We are selling a thermogenic coffee that promotes health and healthy weight loss. We sell very highly-rated face creams as well. These are just a few examples.
Service That Goes Beyond Expectations
We're used to routinely going above and beyond to deliver excellent customer service for our clients. For example, last winter we took orders for a client that presented theatre performances. Their performances were all sold out and, if you remember, we had that horrible snow storm...
We called everyone back who had bought tickets and told them our client would honor their purchases for the cancelled performance because of the weather. We initiated the call to the theatre-goers, saved our client's reputation and saved their patrons lots of bad weather drive time and frustration resulting from a cancelled performance. We called in plenty of time so no one was out time, money or inconvenience. The result? One very happy client. We can do the same for you.
Why Outsource?
If your bottom line depends on fulfilling orders and keeping your customers happy, you need to make sure you get to every call. Here are some benefits of outsourcing to ABA:
- Order taking with a live person offers personalized assistance and a happier customer
- 24/7 answering through toll-free lines (if requested)
- Agents who are well trained, care about the person on the phone and understand they are representing a client
- Capacity to handle high volumes of calls
Let ABA handle your orders this holiday season. We can be your Order Handling Heroes!
