A Better Answer Blog

As a small business owner, you are probably concerned with having too many expenses. However, an answering service should be seen more as an investment because it can save your employees time, increases the satisfaction of clients, and allows clients to be able to speak with a person any time of day. Basically, it's a lot of bang for your buck!

Particularly if your business is service based, such as a law firm or doctor’s office, the last thing you want is for clients to feel disconnected from your company. When clients call, they want to speak to someone who will answer their questions, not navigate through an automated answering system.

A high quality answering service can be seen as your partner and resource for providing better customer service to your clients and potential clients. They have professional and courteous employees answering the phone on behalf of your company. You can tell the team exactly what the greeting should be or they can work with you to craft a special greeting.

Here are just some of the benefits to having an answering service:

Saves time: The answering service is available around the clock, meaning that you have someone covering the phone calls during office hours as well. This can be especially helpful when determining the urgency of the clients and in which order they need to attended to. When they’re calling with simpler matters, such as office hours or directions, the answering service team can provide an immediate solution.

Scheduling: As with any office assistant, the answering service team may also be able to schedule appointments for your office. This makes clients happy, since they no longer need to wait around until someone can call them back to schedule an appointment. Everything is handled quickly and efficiently.

Increased client satisfaction: When clients call, they want to feel that their needs are being met. A key component is having someone available to talk to right away. Having an automated answering system basically serves the same purpose as a website. When your clients are calling, however, it’s because they want that extra human touch. This will directly impact client retention and conversion.

Regardless of the kind of services you provide, one thing remains true, quality customer service is at the heart of keeping clients happy. The team at A Better Answer Call Centers takes customer service very seriously and wants your clients to not only be satisfied, but also impressed with the service they receive every time they call!