This month’s hero maintained his composure and provided excellent customer service while dealing with a particularly difficult caller.

There are many reasons a company would hire an answering service. One of those reasons is efficiency. You want to be able to focus on your primary business and trust someone else to handle the customer service or after-hours calls. You also want to build a business and save money. If you’re thinking of hiring a cheap answering service, however, it may end up costing more than you think. Here are a few reasons why you often get what you pay for when it comes to hiring a cheap answering service:

As a physician, you do your best to build trust with your patients. Wouldn't you want an answering service to continue to build and reinforce what you've already started? 

Did you know that the United States is the second largest Spanish-speaking country in the world? According to a recent report from Spanish nonprofit, Instituto Cervantes, the US has more than 41 million Spanish speakers and another 11.6 million people who are bilingual among people ages 5 and older. Furthermore, according to the U.S. Census Bureau, the number of Spanish speakers is projected to rise 132.8 million by the year 2050.

As a manager or business owner, taking some time to look at what your competitors are doing can teach you how to win more customers. To begin with, an increasing number of organizations focus on customer service more than ever before. Why? According to several case studies, offering customers excellent service is the only way a company can thrive, regardless of its industry sector.

HOUSTON, TEXAS — A Better Answer Call Centers™ held the official Grand Opening ceremony for its new Houston regional office location on Wednesday, June 29, complete with a ribbon cutting, banner signing and champagne toast.

We’re pleased to announce that A Better Answer has been honored with the exclusive ATSI 2016 Award of Excellence for the 18th consecutive year! The Association of TeleServices International (ATSI) presented the award to ABA at its 2016 Annual Convention in Tampa, Florida, on Monday, June 27.

Thanks to modern technology, we have unprecedented access to everyone and everything. This can either help or harm your business, especially when it involves social networking. If you try to avoid social media—or worse, don't run your social media platforms correctly—it could harm your business as consumers flock to your more social media-savvy competitors.

A Better Answer recently moved its Houston Regional office to a new location and is hosting a grand opening ceremony on Wednesday, June 29. If you’re a local business owner, we’d love to see you there!

Floods, tornadoes and hurricanes, oh my! Natural disasters are a big problem for businesses that communicate regularly with customers—especially if you’re in a disaster-prone area like Tornado Alley or near the coast. Sometimes it seems like a new natural disaster season is always around the corner. So what happens to your business when there’s a natural disaster? If you’re not prepared, you could lose your communication abilities, leading to lost revenue and customers.