ABA is awarded ATSI's "SILVER PLUS" Award of Excellence by receiving the "TOP SCORE". "A Better Answer's record of top-notch customer service serves as a benchmark for all message bureaus" said ATSI president Darlene Campbell. ABA ... the "NUMBER ONE" answering service in America in 2002!

ABA's offices in Dallas, Fort Worth, and Houston are honored with ATSI's "SILVER" Award of Excellence making ABA the only service in Texas to qualify for three continuous years in a row.

ABA is again honored to receive ATSI's Award of Excellence making ABA the only continuous recipient of the award in Texas. All ABA offices Dallas - Fort Worth - Houston) rank in the "Top 5" — and are the only continuous recipient of the "Top 5" award nationally.

ABA is recognized and awarded ATSI's distinguished Award of Excellence. All three of ABA's offices (Dallas - Fort Worth - Houston) rank in the "Top 5" nationally due to the professionalism and courtesy of their staff.

The Women's Business Enterprise recertifies A Better Answer has met quality standards as a woman-owned, operated and controlled business for 2010-2011.

The State of Texas Comptroller of Public Accounts (CPA) and the Women's Business Council - Southwest (WBCS) have recertified that A Better Answer has successfully met the established requirements of the Statewide Historically Under-utilized Business (HUB) Program to be recognized as a HUB. This certification by the State of Texas allows state agencies and institutions of higher education (universities) to be credited for utilizing this business, A Better Answer, as a HUB.

The Association of TeleServices International, Inc (ATSI) completed an on-site inspection at A Better Answer and awarded official certification for "24/7 Call Center Site" meeting criteria with a focus on minimum 99.9% annual run-time with fully documented rigorous backups for the entire business.
Gold Level, an additional award, was further bestowed on A< Better Answer for meeting criteria above and beyond exceeding standard site certification requirements.

A Better Answer’s IT Manager just returned from New Orleans where she attended the National Amtelco Equipment Owners Conference, NAEO. This annual conference allows A Better Answer to view upcoming software and hardware revisions which will allow our support services to run more smoothly.

After taking a breather after the very busy Holiday Season and ending another year, it’s time to say “Thank You” to so many people. We have shopped for just the perfect gift for very special people, attended parties and events, endured sweltering heat, freezing weather and now we are glad to have finished yet another year.

Even though the volume of inbound calls is higher with the interactive phone menu, a new report from the CFI Group (Claes Fornell International), a company specializing in improving customer satisfaction, clearly shows that reaching a live representative instead of an automated phone menu makes a significant difference in customer satisfaction.