ABA's offices in Dallas, Fort Worth, and Houston are honored with ATSI's "SILVER" Award of Excellence making ABA the only service in Texas to qualify for three continuous years in a row.

ABA is again honored to receive ATSI's Award of Excellence making ABA the only continuous recipient of the award in Texas. All ABA offices Dallas - Fort Worth - Houston) rank in the "Top 5" — and are the only continuous recipient of the "Top 5" award nationally.

ABA is recognized and awarded ATSI's distinguished Award of Excellence. All three of ABA's offices (Dallas - Fort Worth - Houston) rank in the "Top 5" nationally due to the professionalism and courtesy of their staff.

The Women's Business Enterprise recertifies A Better Answer has met quality standards as a woman-owned, operated and controlled business for 2010-2011.

The State of Texas Comptroller of Public Accounts (CPA) and the Women's Business Council - Southwest (WBCS) have recertified that A Better Answer has successfully met the established requirements of the Statewide Historically Under-utilized Business (HUB) Program to be recognized as a HUB. This certification by the State of Texas allows state agencies and institutions of higher education (universities) to be credited for utilizing this business, A Better Answer, as a HUB.

The Association of TeleServices International, Inc (ATSI) completed an on-site inspection at A Better Answer and awarded official certification for "24/7 Call Center Site" meeting criteria with a focus on minimum 99.9% annual run-time with fully documented rigorous backups for the entire business.
Gold Level, an additional award, was further bestowed on A< Better Answer for meeting criteria above and beyond exceeding standard site certification requirements.

A Better Answer’s IT Manager just returned from New Orleans where she attended the National Amtelco Equipment Owners Conference, NAEO. This annual conference allows A Better Answer to view upcoming software and hardware revisions which will allow our support services to run more smoothly.

After taking a breather after the very busy Holiday Season and ending another year, it’s time to say “Thank You” to so many people. We have shopped for just the perfect gift for very special people, attended parties and events, endured sweltering heat, freezing weather and now we are glad to have finished yet another year.

Even though the volume of inbound calls is higher with the interactive phone menu, a new report from the CFI Group (Claes Fornell International), a company specializing in improving customer satisfaction, clearly shows that reaching a live representative instead of an automated phone menu makes a significant difference in customer satisfaction.

What do you think is the most dramatic change to the industry in the past 30 years? Technology and the features we have to offer now that we didn’t when I began: being paperless, calls are recorded, text messaging, amazing reporting options, and storage capabilities just to mention a few! Can you provide a timeline with the company and include where you started, offices, positions, etc.? Telephone Service Representative-8/11/1980-Dallas, Bookkeeper 1981-1990 Dallas, Houston Regional Office Manager 1990-1996, Dallas Regional Office Manger-1 1/2 years, then to trainer-Dallas,(6 months if I remember right!) then to Customer Service Manager where I have found my niche! (12 years) What was it like when you started? Can you describe “a day in the life” back then? Wow! Memories! We had 6-7 switchboards for our daytime service, and a daytime and a 24-hour Telescan table, all in one pretty small room! We had a round table with 4 seats around it, and a big wheel in the middle of the table, with hundreds of slots where we put our clients messages after we hand wrote them and timestamped them! They stayed in the slot until they called us to pick them up-then we timestamped them on the back of the message and wrote a name of who we delivered the message to. In order to bill our clients, we had a scale we would put their stacks of messages on and the scale would count them based on their weight! Then a couple years later we went paperless with our Cass system. We thought it was so cool to not have to handwrite messages any longer! Then came Tascom, where we could answer up to 6 calls at a time and keep them in personal waits just for us! I worked 8 to 5 p.m. Monday through Friday, and I always lived in the area of Keystone Park, so if need be I could walk to work, especially when it snowed or iced over! No matter what the weather was like, Hilde was at work! Do you have any special highlights with A Better Answer? Every anniversary has been celebrated, and because I have only worked for A Better Answer, I am not sure there are a lot of companies out there that do that! At too many companies, you are a number or a face. With A Better Answer you are really somebody who is cared about, both professionally and personally! The family atmosphere is wonderful at A Better Answer. I wouldn’t work anywhere else! What are your favorite memories of working here? Lunches and dinners at all kinds of restaurants, traveling over the years with Dee by plane or boat! 5 year pool parties, babies born and watching them grow to young adults! Fall family festivals and the preparation of, yearly planning meetings, quarterly meetings, are what come to mind. There are so many of them to name! There is never a dull moment in the life of anyone working for A Better Answer, you get to wear many hats and work with many personalities. It is both a privilege and honor to work for such a great company!