---
title: 5 Reasons Your Business Needs Real, Live, Anytime Customer Service
description: Having any time customer service shouldn’t be hard to come by, but in this day and age, it sometimes seems impossible to get through to someone who can help when you need it most. See why 24/7 live agent customer support should no longer just be accessible from 9-to-5.
image: https://www.abetteranswer.com/hubfs/Reasons%20Your%20Business%20Needs%2024_7%20Live%20Agent%20Customer%20Support%20.jpg
---

[![A Better Answer Call Centers](https://www.abetteranswer.com/hs-fs/hubfs/optimized/ABA_Logo_-_June_Picture_Blue_Trademark%20(1).png?width=135&height=146&name=ABA_Logo_-_June_Picture_Blue_Trademark%20(1).png "A Better Answer Call Centers")](https://www.abetteranswer.com)

We'd Love to Hear From You:[1-866-442-9500](tel:1-866-442-9500)

[![GET A FREE QUOTE](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/131482/50344ecf-861c-4fe6-a146-a87233d09839.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/131482/50344ecf-861c-4fe6-a146-a87233d09839)

[**search](https://www.abetteranswer.com/blog/5-reasons-your-business-needs-real-live-anytime-customer-service#)

# A Better Answer Blog

## 5 Reasons Your Business Needs Real, Live, Anytime Customer Service

by [Jessica Brown](https://www.abetteranswer.com/blog/author/jessica-brown), on Sep 15, 2020 10:05:00 AM

![why your business needs live agent customer support](https://www.abetteranswer.com/hs-fs/hubfs/Reasons%20Your%20Business%20Needs%2024_7%20Live%20Agent%20Customer%20Support%20.jpg?width=1000&name=Reasons%20Your%20Business%20Needs%2024_7%20Live%20Agent%20Customer%20Support%20.jpg)

We all know how frustrating it is when we contact customer support—for any type of business—and get stuck with long wait times or a bot (not to mention, corny wait music). 

No one likes feeling that if they reach out for assistance in trying to sort something out, they’ll be made to spend their day on hold, afraid to step away and get other responsibilities accomplished because they might lose their place in a never-ending queue. Nobody plans their schedule leaving room for their all-too-familiar pleading of, “representative… representative… I’d like to speak to a human!” 

Having anytime **customer service** shouldn’t be hard to come by, but in this day and age, it sometimes seems impossible to get through to someone who can help when you need it most. 24/7 live agent customer support should no longer just be a 9-to-5 job—and it doesn’t need to be. 

**Download:** [Improve your customer service with these 3 strategies!](https://www.abetteranswer.com/customer-service-toolkit)

With the digital age in which we've found ourselves, customer attitudes and expectations are shifting and proving that providing the **best customer service** is essential to retaining clients—and keeping your business afloat. Let’s examine the top ways a business can enormously benefit from real, live agent, anytime customer service.

## What Are Customers Looking for When It Comes to Anytime Customer Service?

Customers these days have higher and higher expectations—what they’re expecting is constant stability in the kind of customer support they receive. In short, they’re expecting to have 24/7, truly anytime customer service, utilizing an actual human (as opposed to a rather impersonal machine with which they are left to argue). 

With much more flexibility in communications—such as where customers can talk to someone, as so many options have been created in this digital era—limited customer service hours no longer makes sense to the people that are looking to use your services, stress-free. 

Customers also seek businesses that provide quality customer experiences. The quality of customer support is one of the most basic elements of a business that a potential customer (or a current one you’re hoping to keep) looks at. Aside from that, being available 24/7 demonstrates high responsiveness in your business. It should never be difficult for a customer to find out how to contact you.

## Why Should You Provide Anytime Customer Service Agents in Your Business

### 1. Having Anytime Customer Service Agents Solves Problems Quickly

Responding to issues promptly means you minimize the impact the issues have. Your customers will barely remember what went awry if you make sure to get it handled fast. This way, the only thing they’ll remember is the unbeatable service they had—which puts your business in a great light over competitors that don’t implement this strategy.

### 2. Anytime Customer Service Will Increase Sales for Your Business

By developing a 24/7 customer support channel, you’re opening up another channel for sales, as well. Some callers will be asking for clarifications or more details, and even to ask for recommendations regarding what you are offering—and people who can best answer those inquiries can be better made available when staffing isn’t so tight.

Also, with anytime customer service, inquiries can be answered at all times throughout the day. Thus, there is no downtime and your product can keep selling, even if you’re outside “business hours.” Your competitors are limiting themselves if they’re sticking to what’s “standard,” and these times will be perfect for you to get an edge over them. People aren’t always patient. They may tend to have short attention spans. If you’re always there, and other companies are not, you become the more obvious choice for buyers.

### 3. Improves Customer Satisfaction

![benefits of 24/7 customer service](https://www.abetteranswer.com/hs-fs/hubfs/Latin%20Woman%20Customer%20Service.jpg?width=386&name=Latin%20Woman%20Customer%20Service.jpg)

You already know [customer satisfaction](https://survicate.com/customer-satisfaction/importance-customer-satisfaction/) is the biggest factor in profitability. The earlier you can provide a solution to any problem a potential buyer might have, the better. That’s how you can use this to your advantage, significantly increasing your business when you provide callers with anytime customer service. 

It’s all about customer experience—a negative one can be just as memorable as a positive one, so have yours be the latter and that’s how your company will be remembered. You can automatically boost how you’re viewed in the eyes of consumers over other companies that may sell similar solutions to yours.

### 4. Creates Loyal Customers

A satisfied customer is more likely to become a loyal customer. By providing your customers with anytime [customer service](https://www.abetteranswer.com/blog/8-customer-service-skills-every-employee-should-know), your outstanding commitment to customers will likely be rewarded with their loyalty. You don’t just want to capture new leads—rather, equally important are your current fans who you want to always keep coming back for more. Better yet, they may even tell their friends about you!

### 5. Competitive Advantage in the Global Market

Differentiate your business. If your offerings aren't the most unique, bringing on real, live, anytime customer service help can easily set your company apart from all the others like it. In addition, your business can sell to different countries when you provide 24/7 customer support since there will be someone who is awake no matter what time it is in any given part of the world. Free your business from the bounds of timezones with this approach!

In a similar vein, your business can take customer calls during peak times in different regions in order to make it more likely that your customers will experience the best of your support operation.

## Stop Making Your Loyal Fans Wait in Lines and Make Things More Human

In the time of ever-increasing demand and expectations that come with modern **customers** (who are aware there have been many advancements in technology), providing live, 24/7 customer support via a real against should not simply be an added feature anymore. Whether your business is big or small, having anytime customer service is necessary if you want to thrive in today’s landscape.

With this tactic, get ready to create loyalty, gain a competitive advantage in the market, significantly improve *customer satisfaction*, increase sales, solve problems quickly—and so much more!

[![Get your guide to a great customer experience.  Download now](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/131482/481830cd-7542-4a01-81e5-1dfa8b21e0cc.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/131482/481830cd-7542-4a01-81e5-1dfa8b21e0cc)

- [Tweet](https://twitter.com/share)

### About this blog

A Better Blog is your number one resource for what’s trending in the call center industry. Stay tuned to this page for articles, blog posts and other insights from a company that’s been the best in the business for almost half a century.

### Subscribe to get more great content!

### Recent Posts

### Posts by Topic

- [Blog (57)](https://www.abetteranswer.com/blog/topic/blog)
- [Better Service (52)](https://www.abetteranswer.com/blog/topic/better-service)
- [News (36)](https://www.abetteranswer.com/blog/topic/news)
- [Better Business (33)](https://www.abetteranswer.com/blog/topic/better-business)
- [Call Handling Heroes (33)](https://www.abetteranswer.com/blog/topic/call-handling-heroes)
- [Awards (29)](https://www.abetteranswer.com/blog/topic/awards)
- [Testimonials (21)](https://www.abetteranswer.com/blog/topic/testimonials)
- [ATSI (19)](https://www.abetteranswer.com/blog/topic/atsi)
- [Answering Service (17)](https://www.abetteranswer.com/blog/topic/answering-service)
- [Better Communications (15)](https://www.abetteranswer.com/blog/topic/better-communications)
- [Customer Service (15)](https://www.abetteranswer.com/blog/topic/customer-service)
- [Articles (12)](https://www.abetteranswer.com/blog/topic/articles)
- [Customer Experience (6)](https://www.abetteranswer.com/blog/topic/customer-experience)
- [Charities (5)](https://www.abetteranswer.com/blog/topic/charities)
- [Certifications (4)](https://www.abetteranswer.com/blog/topic/certifications)
- [Small Business (3)](https://www.abetteranswer.com/blog/topic/small-business)
- [CAM-X (2)](https://www.abetteranswer.com/blog/topic/cam-x)
- [DBJ (2)](https://www.abetteranswer.com/blog/topic/dbj)
- [call answering services (2)](https://www.abetteranswer.com/blog/topic/call-answering-services)
- [medical answering services (2)](https://www.abetteranswer.com/blog/topic/medical-answering-services)
- [Call Center (1)](https://www.abetteranswer.com/blog/topic/call-center)
- [HIPAA Compliance (1)](https://www.abetteranswer.com/blog/topic/hipaa-compliance)
- [answering service benefits (1)](https://www.abetteranswer.com/blog/topic/answering-service-benefits)
- [answering service outsourcing (1)](https://www.abetteranswer.com/blog/topic/answering-service-outsourcing)
- [call recording benefits (1)](https://www.abetteranswer.com/blog/topic/call-recording-benefits)
- [call recording for business (1)](https://www.abetteranswer.com/blog/topic/call-recording-for-business)
- [ecommerce answering service (1)](https://www.abetteranswer.com/blog/topic/ecommerce-answering-service)
- [enhancing customer experience (1)](https://www.abetteranswer.com/blog/topic/enhancing-customer-experience)
- [hiring an answering service (1)](https://www.abetteranswer.com/blog/topic/hiring-an-answering-service)
- [outsourcing during recession (1)](https://www.abetteranswer.com/blog/topic/outsourcing-during-recession)
- [startups (1)](https://www.abetteranswer.com/blog/topic/startups)
- [streamline business (1)](https://www.abetteranswer.com/blog/topic/streamline-business)

[see all](https://www.abetteranswer.com/blog/5-reasons-your-business-needs-real-live-anytime-customer-service#)

### Blog Archive

- [January 2026 (1)](https://www.abetteranswer.com/blog/archive/2026/01)
- [October 2025 (1)](https://www.abetteranswer.com/blog/archive/2025/10)
- [April 2025 (1)](https://www.abetteranswer.com/blog/archive/2025/04)
- [January 2025 (3)](https://www.abetteranswer.com/blog/archive/2025/01)
- [May 2024 (2)](https://www.abetteranswer.com/blog/archive/2024/05)
- [April 2024 (2)](https://www.abetteranswer.com/blog/archive/2024/04)
- [September 2023 (4)](https://www.abetteranswer.com/blog/archive/2023/09)
- [June 2023 (2)](https://www.abetteranswer.com/blog/archive/2023/06)
- [April 2023 (1)](https://www.abetteranswer.com/blog/archive/2023/04)
- [March 2023 (1)](https://www.abetteranswer.com/blog/archive/2023/03)
- [February 2023 (1)](https://www.abetteranswer.com/blog/archive/2023/02)
- [December 2022 (2)](https://www.abetteranswer.com/blog/archive/2022/12)
- [November 2022 (5)](https://www.abetteranswer.com/blog/archive/2022/11)
- [June 2022 (1)](https://www.abetteranswer.com/blog/archive/2022/06)
- [May 2022 (3)](https://www.abetteranswer.com/blog/archive/2022/05)
- [March 2022 (2)](https://www.abetteranswer.com/blog/archive/2022/03)
- [February 2022 (4)](https://www.abetteranswer.com/blog/archive/2022/02)
- [November 2021 (1)](https://www.abetteranswer.com/blog/archive/2021/11)
- [October 2021 (1)](https://www.abetteranswer.com/blog/archive/2021/10)
- [August 2021 (1)](https://www.abetteranswer.com/blog/archive/2021/08)
- [July 2021 (1)](https://www.abetteranswer.com/blog/archive/2021/07)
- [June 2021 (4)](https://www.abetteranswer.com/blog/archive/2021/06)
- [May 2021 (5)](https://www.abetteranswer.com/blog/archive/2021/05)
- [April 2021 (3)](https://www.abetteranswer.com/blog/archive/2021/04)
- [March 2021 (3)](https://www.abetteranswer.com/blog/archive/2021/03)
- [February 2021 (5)](https://www.abetteranswer.com/blog/archive/2021/02)
- [January 2021 (4)](https://www.abetteranswer.com/blog/archive/2021/01)
- [December 2020 (3)](https://www.abetteranswer.com/blog/archive/2020/12)
- [November 2020 (4)](https://www.abetteranswer.com/blog/archive/2020/11)
- [October 2020 (1)](https://www.abetteranswer.com/blog/archive/2020/10)
- [September 2020 (3)](https://www.abetteranswer.com/blog/archive/2020/09)
- [August 2020 (3)](https://www.abetteranswer.com/blog/archive/2020/08)
- [July 2020 (2)](https://www.abetteranswer.com/blog/archive/2020/07)
- [June 2020 (2)](https://www.abetteranswer.com/blog/archive/2020/06)
- [May 2020 (2)](https://www.abetteranswer.com/blog/archive/2020/05)
- [April 2020 (2)](https://www.abetteranswer.com/blog/archive/2020/04)
- [March 2020 (1)](https://www.abetteranswer.com/blog/archive/2020/03)
- [February 2020 (2)](https://www.abetteranswer.com/blog/archive/2020/02)
- [January 2020 (2)](https://www.abetteranswer.com/blog/archive/2020/01)
- [December 2019 (2)](https://www.abetteranswer.com/blog/archive/2019/12)
- [November 2019 (2)](https://www.abetteranswer.com/blog/archive/2019/11)
- [October 2019 (2)](https://www.abetteranswer.com/blog/archive/2019/10)
- [September 2019 (2)](https://www.abetteranswer.com/blog/archive/2019/09)
- [August 2019 (2)](https://www.abetteranswer.com/blog/archive/2019/08)
- [July 2019 (3)](https://www.abetteranswer.com/blog/archive/2019/07)
- [May 2019 (1)](https://www.abetteranswer.com/blog/archive/2019/05)
- [April 2019 (1)](https://www.abetteranswer.com/blog/archive/2019/04)
- [March 2019 (3)](https://www.abetteranswer.com/blog/archive/2019/03)
- [February 2019 (1)](https://www.abetteranswer.com/blog/archive/2019/02)
- [January 2019 (1)](https://www.abetteranswer.com/blog/archive/2019/01)
- [December 2018 (2)](https://www.abetteranswer.com/blog/archive/2018/12)
- [October 2018 (2)](https://www.abetteranswer.com/blog/archive/2018/10)
- [September 2018 (1)](https://www.abetteranswer.com/blog/archive/2018/09)
- [August 2018 (3)](https://www.abetteranswer.com/blog/archive/2018/08)
- [July 2018 (3)](https://www.abetteranswer.com/blog/archive/2018/07)
- [June 2018 (1)](https://www.abetteranswer.com/blog/archive/2018/06)
- [April 2018 (2)](https://www.abetteranswer.com/blog/archive/2018/04)
- [March 2018 (1)](https://www.abetteranswer.com/blog/archive/2018/03)
- [February 2018 (3)](https://www.abetteranswer.com/blog/archive/2018/02)
- [October 2017 (3)](https://www.abetteranswer.com/blog/archive/2017/10)
- [September 2017 (1)](https://www.abetteranswer.com/blog/archive/2017/09)
- [August 2017 (3)](https://www.abetteranswer.com/blog/archive/2017/08)
- [July 2017 (2)](https://www.abetteranswer.com/blog/archive/2017/07)
- [June 2017 (3)](https://www.abetteranswer.com/blog/archive/2017/06)
- [May 2017 (2)](https://www.abetteranswer.com/blog/archive/2017/05)
- [April 2017 (2)](https://www.abetteranswer.com/blog/archive/2017/04)
- [March 2017 (3)](https://www.abetteranswer.com/blog/archive/2017/03)
- [February 2017 (1)](https://www.abetteranswer.com/blog/archive/2017/02)
- [December 2016 (2)](https://www.abetteranswer.com/blog/archive/2016/12)
- [November 2016 (3)](https://www.abetteranswer.com/blog/archive/2016/11)
- [October 2016 (4)](https://www.abetteranswer.com/blog/archive/2016/10)
- [September 2016 (3)](https://www.abetteranswer.com/blog/archive/2016/09)
- [August 2016 (4)](https://www.abetteranswer.com/blog/archive/2016/08)
- [July 2016 (4)](https://www.abetteranswer.com/blog/archive/2016/07)
- [June 2016 (3)](https://www.abetteranswer.com/blog/archive/2016/06)
- [May 2016 (5)](https://www.abetteranswer.com/blog/archive/2016/05)
- [April 2016 (1)](https://www.abetteranswer.com/blog/archive/2016/04)
- [March 2016 (4)](https://www.abetteranswer.com/blog/archive/2016/03)
- [February 2016 (3)](https://www.abetteranswer.com/blog/archive/2016/02)
- [January 2016 (5)](https://www.abetteranswer.com/blog/archive/2016/01)
- [December 2015 (4)](https://www.abetteranswer.com/blog/archive/2015/12)
- [November 2015 (5)](https://www.abetteranswer.com/blog/archive/2015/11)
- [October 2015 (6)](https://www.abetteranswer.com/blog/archive/2015/10)
- [September 2015 (2)](https://www.abetteranswer.com/blog/archive/2015/09)
- [August 2015 (6)](https://www.abetteranswer.com/blog/archive/2015/08)
- [July 2015 (3)](https://www.abetteranswer.com/blog/archive/2015/07)
- [June 2015 (2)](https://www.abetteranswer.com/blog/archive/2015/06)
- [May 2015 (2)](https://www.abetteranswer.com/blog/archive/2015/05)
- [April 2015 (6)](https://www.abetteranswer.com/blog/archive/2015/04)
- [March 2015 (6)](https://www.abetteranswer.com/blog/archive/2015/03)
- [February 2015 (4)](https://www.abetteranswer.com/blog/archive/2015/02)
- [January 2015 (4)](https://www.abetteranswer.com/blog/archive/2015/01)
- [December 2014 (4)](https://www.abetteranswer.com/blog/archive/2014/12)
- [November 2014 (1)](https://www.abetteranswer.com/blog/archive/2014/11)
- [October 2014 (4)](https://www.abetteranswer.com/blog/archive/2014/10)
- [September 2014 (4)](https://www.abetteranswer.com/blog/archive/2014/09)
- [August 2014 (3)](https://www.abetteranswer.com/blog/archive/2014/08)
- [July 2014 (5)](https://www.abetteranswer.com/blog/archive/2014/07)
- [June 2014 (3)](https://www.abetteranswer.com/blog/archive/2014/06)
- [May 2014 (2)](https://www.abetteranswer.com/blog/archive/2014/05)
- [April 2014 (1)](https://www.abetteranswer.com/blog/archive/2014/04)
- [February 2014 (1)](https://www.abetteranswer.com/blog/archive/2014/02)
- [January 2014 (1)](https://www.abetteranswer.com/blog/archive/2014/01)
- [December 2013 (2)](https://www.abetteranswer.com/blog/archive/2013/12)
- [October 2013 (1)](https://www.abetteranswer.com/blog/archive/2013/10)
- [August 2013 (1)](https://www.abetteranswer.com/blog/archive/2013/08)
- [December 2012 (1)](https://www.abetteranswer.com/blog/archive/2012/12)
- [November 2012 (1)](https://www.abetteranswer.com/blog/archive/2012/11)
- [October 2012 (1)](https://www.abetteranswer.com/blog/archive/2012/10)
- [September 2012 (1)](https://www.abetteranswer.com/blog/archive/2012/09)
- [July 2012 (1)](https://www.abetteranswer.com/blog/archive/2012/07)
- [June 2012 (1)](https://www.abetteranswer.com/blog/archive/2012/06)
- [May 2012 (21)](https://www.abetteranswer.com/blog/archive/2012/05)
- [April 2012 (2)](https://www.abetteranswer.com/blog/archive/2012/04)
- [March 2012 (2)](https://www.abetteranswer.com/blog/archive/2012/03)
- [February 2012 (3)](https://www.abetteranswer.com/blog/archive/2012/02)
- [January 2012 (1)](https://www.abetteranswer.com/blog/archive/2012/01)
- [December 2011 (1)](https://www.abetteranswer.com/blog/archive/2011/12)
- [November 2011 (1)](https://www.abetteranswer.com/blog/archive/2011/11)
- [October 2011 (1)](https://www.abetteranswer.com/blog/archive/2011/10)
- [August 2011 (2)](https://www.abetteranswer.com/blog/archive/2011/08)
- [July 2011 (2)](https://www.abetteranswer.com/blog/archive/2011/07)
- [May 2011 (1)](https://www.abetteranswer.com/blog/archive/2011/05)
- [April 2011 (26)](https://www.abetteranswer.com/blog/archive/2011/04)
- [March 2011 (3)](https://www.abetteranswer.com/blog/archive/2011/03)
- [November 2010 (1)](https://www.abetteranswer.com/blog/archive/2010/11)
- [October 2010 (1)](https://www.abetteranswer.com/blog/archive/2010/10)

[see all](https://www.abetteranswer.com/blog/5-reasons-your-business-needs-real-live-anytime-customer-service#)

[![New call-to-action](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/131482/cbf52556-bdda-4454-845b-4e58dac2452d.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/131482/cbf52556-bdda-4454-845b-4e58dac2452d)

### Contact Us

### Subscribe To Newsletter

### Connect With Us

[**](https://www.facebook.com/ABetterAnswer/) [**](https://twitter.com/ABetterAnswer) [**](https://www.instagram.com/abetteranswer/) [**](https://www.linkedin.com/company/a-better-answer/)

### Want to work for A Better Answer? Fill out our online [Job Application Form](https://www.abetteranswer.com/jobs) and become a Call Handling Hero®!

©2026 A BETTER ANSWER

[ Request a  
 Quote Now! ](https://www.abetteranswer.com/get-a-quote)

```json
"@context"
```