A Better Answer Blog

Have you ever been to a dinner meeting where almost everyone had their noses in their smartphones? It's easy to be impolite in the modern age not only because distractions are everywhere, but also because face-to-face encounters are no longer the only option to communicate.

This doesn't mean that good manners should be thrown out of the window, though. As lifestyles evolve under the influence of technology, so does proper etiquette. Unfortunately, not many people are able to keep up with the changes especially when it comes to customer service, so we're here to disprove the top three myths of modern business etiquette:

• If we ignore it, it will go away: No, it won't. Gone are the days when people would complain and only their friends and neighbors could hear about it. Now, an angry customer who has been ignored by a company can go online and launch a tirade that reaches a worldwide audience. If the complaint goes viral like the video of a passenger singing about how United Airlines broke his Taylor guitar, then damage control is going to be costly. The lesson? Businesses should listen and attend to customer complaints, preferably with the help of customer service outsourcing. Even unreasonable requests should be handled with tact. Stuff spreads so fast on the Internet that the last thing you want is to deal with backlash online.
• Spend all the money on advertising: Marketing will attract new customers, but it doesn't do much for making them stick around. Also, it's more expensive to draw in new people than to maintain existing clientele. The best practice is still keeping your current clients satisfied by providing them with consistently excellent customer service. If they're happy, they'll do their own word-of-mouth advertising for you -- and maybe they'll even do it online. Complaints aren't the only things that can go viral. The Internet loves feel-good stories, too, like the story about Lego replacing a kid customer's Ninjago minifigure.
• No calls? No problem: Wrong. Just because customers aren't calling doesn't mean they don't have something to complain about. It simply means they aren't satisfied with a company's customer service. It's highly likely they're complaining somewhere else like the Internet, or they've moved on to a competitor. If your business is receiving few calls, it's not something to be happy about. Try out customer service outsourcing to see if a change in the procedure will attract more feedback. Ultimately, you need to hear directly from your customers so that you know how you can improve your products or services.

Not all business are equipped to handle customer service on their own, so don't hesitate to venture into customer service outsourcing to help you address all the needs of your clients. We at A Better Answer Call Centers are highly trained for utmost professionalism and courtesy, so we're certain we can take care of the client relations aspect of your business. We know that technology may change, but the heart of customer service remains the same. To know more about our services, contact us now via our online form or call us at (972) 943-4000 or 1-866-442-9500. We would love to hear from you!