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A Better Answer Blog

Small Business Tips: Outsourcing Your Customer Service Processes


Big corporations enjoy many benefits from outsourcing their customer service processes to third-party providers. But did you know small businesses have the ability do the same thing?

Here are the advantages of outsourcing your customer service processes:

  1. More time for core activities
    When you outsource customer service (e.g., hire a small business answering service to handle all inbound calls from clients), you can focus more on your core activities without sacrificing the quality of your back office operations.

  2. Reduced overhead costs 
    As your business grows, so do your expenses. But instead of spending on expensive equipment, invest in outsourcing instead. In this way, you pay only for what you use and for how long you use it. You won't have to worry about maintenance and replacement of hardware.

  3. Fast operations setup 
    Third-party service providers specializing on a process can immediately get their services up and running — sometimes within days, other times within hours. You can't expect the same if you're doing everything yourself and starting from scratch.

  4. Labor savings
    Hiring and training people can eat up a big portion of your budget, so why spend on employees serving a support-only function? It's better to invest in recruiting and educating people who'll work on your business's core activities and leave the support to third-party service providers.

  5. Improved efficiency
    When you have more time for what matters most, your business becomes much more efficient. Third-party service providers are really helpful when it comes to taking on peripheral processes so that you wouldn't have to worry about them.

  6. Better flexibility
    Technology and its accompanying regulations evolve quickly especially in this digital age. Outsourcing gives you the option to adapt to change much faster to any new changes in the tech front.

Do you think outsourcing is right for you? Try it out and you’ll see that something as simple as a small business answering service is enough to make a difference. Instead of buying telecommunications systems, recruiting phone representatives, and training them for weeks, why not take advantage of the services an answering service can offer.

You can count on us to know exactly what we're talking about when it comes to great customer service. Contact us today to learn more about what we can do for you.

Editor’s Note: This post was originally published in August 2014 and has been completely revamped and updated for accuracy and comprehensiveness.


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Topics: Better Business