A Better Answer Blog

Humility is a great virtue but as a business owner, sometimes you have to shout from the rooftops. At A Better Answer, we’re proud of our history, our team, and the level of customer service we provide our clients. Every month we highlight calls where our call handling heroes went above and beyond what was expected. Our trophy wall continues to line up with awards in customer service. Testimonials come in monthly from our awesome clients.

But can A Better Answer handle your business? Let us elaborate on what we can do for you.
Industries

With over 40 years in business, you can bet that we’ve encountered quite a few industries – and quite a few that have changed or aren’t even around anymore. Our call representatives are highly-skilled and trained so that we offer the utmost professional and experienced voice on the other end of a phone line. Also, our employees stick with us, which means that you will get to know your call handlers and they will get to know you, your business, and your customers.

Some of the key industries that we serve are:

• Law Firms and Attorneys
• Medical Practices, Hospitals, and Doctors’ Offices
• Emergency/Maintenance Dispatch
• HVAC
• Plumbing
• Restaurants
• Small Businesses
• Service Industries
  • Appointments
  • Reservations
• Education
  • Mail fulfillment
  • Registration
  • Scheduling
  • Help Desk

We are also great at order taking and frequently see an uptick in requests for this service during the holidays or during special promotions.

Services

We know what it’s like to own a business and we strive to always be available to your customers. With ABA, you can be “always on” by using us as your answering service or call center.

We provide:

• 24 Hours a Day, 7 Days a Week call answering
• During Business Hours AND After Hours call answering
• Call Overflow
• Backup
  • when you’re out of the office or in important meetings
  • Out on Vacation
• Bilingual Spanish Calls

Unsure of the difference between a call center and answering service? We provide services that are customized to your business needs. You are in control of what information is given to your customers, the messaging and information given to your customers, and how you will work with our call representatives. We can appear as a seamless part of your company from a simple receptionist all the way up to dedicated secretary.

Our experience and dedicated staff allows us to create flexible plans to meet the needs of your business. Assess your call handling needs and fill out this form for a free quote. Allow us to prove that A Better Answer is the perfect service to handle your business.