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As a small business owner, you have to be on all the time. A blossoming business needs you at the ready for any crises or opportunities. A new study shows that small business owners are taking calls, even in the bathroom, and yet still missing out on new business.
A UK based call handling solution company commissioned the research as part of a study of 2,000 small business owners and their phone habits.
According to the study, 70% of small business owners admit to having taken a business call in the bathroom to avoid missing out on new business. 18% also say that they have taken a business call at a funeral, and 13% at a wedding.
The research also detailed that the business owners:
- Receive upwards of 20 calls a day
- Miss approximately seven calls a day
- Noted 9% of calls are new business inquiries and the cost of a new lead is worth on average $160
In total, small businesses are losing over $5,000 a year each in missed opportunities.
It's no secret that a small business owner is overwhelmed. A missed call means missed income. Wouldn't you breathe easier knowing a professional answering service was handling your calls so that you could take some time for yourself and your family?
