ABA provided after-hour support prior to our beginning our own operation. We depended on ABA to talk with our customers, relay concerns the following morning via fax (later by email). As we became more sophisticated, ABA notified our technical group of all repair emergencies. ABA was part of the reason our customers were satisfied with our service and certainly part of the reason we became profitable so early in our existence. We found the folks at ABA dedicated to our needs and always anxious to help us in any situation … much more than an answering service.
Jessica Brown, on May 30, 2012 11:28:05 AM