A Better Answer Blog

The NAEO (National Amtelco Equipment Owners) Conference was February 19th - 22nd in fabulous Las Vegas, Nevada! Our boss, Dee Hawkins, EVP David Epstein, and IT manager Stephanie go every year to make sure we're all up to or exceeding current technology and equipment standards for a phone answering service. It's also an excellent way to brainstorm and share ideas for the upcoming year!

NAEO is an association of AMTELCO (Provider in call center technology systems) users dedicated to the education, networking, and development of best practices among members. It serves as a knowledgebase for its members to voice their experiences, ideas, and provide information to help create better products and systems.

The Conference included breakout sessions for operations, sales/marketing, and technical topics, general sessions on the latest from AMTELCO, round table discussions, and workshops for IS programming and supervisors.

Some of our favorite sessions were "The Power and Pathway to Endless Possibilities" which David Fabricius shared proven leadership and innovative business perspectives and provided a detailed step by step process for breaking through to the next level and "Training Methods/One on One Coaching" where best practices were shared along with how to change training methods and strategies to adapt to a changing workforce.

All of the sessions were great and provided insightful information for us, and we attended every session we could! For Stephanie, she really enjoyed the 'Best Idea Session' which took the favorite ideas and insights from all the sessions and presented it as a recap. Stephanie, who attends the technical track sessions, was able to learn more in depth about the inner workings of other departments.

Thank you NAEO for a great conference and AMTELCO for a look into the future of call center and phone answering service technology!