Answering services specifically tailored to the needs of hospitals, doctor's offices, and other businesses in the medical industry.
As a physician, you do your best to build trust with your patients. That can be difficult if you don’t have time to engage them, however. Hiring an answering service for your medical office means that you and your staff can focus on doing your jobs: caring for patients.
By hiring the right answering service, it will allow you the same peace of mind that you offer your own patients. A Better Answer can deliver your medical practice:
A professional medical answering service can bridge that gap between office hours and round-the-clock patient needs. Whether it's for an hour lunch break or a long holiday weekend, we’ll consistently answer calls and accurately relay messages.
When it comes to patient satisfaction, you not only want to ensure your patients receive exceptional care in the office, but also receive great service by those contracted to interact with patients when you're not available. Our representatives act professional, but interact appropriately with your patients.
With a growing Spanish-speaking population and customer demand for off-hour interaction, bilingualism is a must. To meet demand, many answering services are outsourcing to foreign countries, which can result in poor customer service. Our representatives are fluent in multiple languages and understandable, which is especially essential for elderly patients and those with hearing loss.
Patient confidentiality is essential in health care. Even more damaging than the fines levied for breaking HIPAA is the lost trust that can result between a health care provider and a patient. We ensure that patients are dealt with not only professionally, but with full confidentiality.
Ensuring that your patients not only speak to a professional, understandable representative but that messages are transmitted accurately and prioritized appropriately is essential for excellent patient care.
If you’re considering hiring an answering service for your medical practice, consider A Better Answer. We have been in the call center business since 1971 and serve all medical specialties.