Service specifically tailored to hospitals, doctors offices and other medical industry businesses.
As a medical professional, you do your best to build trust with your patients. While ABA handles your calls, you and your staff can focus on caring for patients. Medial professions we serve:
Hiring an answering service with medical industry experience will allow you the same peace of mind you offer your own patients. A Better Answer can deliver your medical practice:
ABA can bridge that gap between office hours and round-the-clock patient needs. Whether for an hour lunch break or a long holiday weekend, we’ll consistently answer calls and accurately relay messages.
When it comes to patient satisfaction, you not only want to ensure your patients receive exceptional care in the office, but also receive great service by those contracted to interact with patients when you're not available. Our representatives act professional, but interact appropriately with your patients.
With a growing Spanish-speaking population and customer demand for off-hour interaction, bilingualism is a must. To meet demand, many answering services are outsourcing to foreign countries, which can result in poor customer service. Our representatives are fluent in multiple languages and understandable, which is especially essential for elderly patients and those with hearing loss.
Patient confidentiality is essential in health care. Even more damaging than the fines levied for breaking HIPAA is the lost trust that can result between a health care provider and a patient. We ensure that patients are dealt with not only professionally, but with full confidentiality.
Even if you're a home health practitioner, we can make your life easier and help you provide better care for your patients. (Read this blog for more information on our home health services.) In the end, you want to ensure that your patients not only speak to a professional, understandable representative, but that messages are also transmitted accurately and prioritized appropriately, which are essential for excellent patient care.
If you’re considering hiring an answering service for your medical practice, request a quote today!