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Service specifically tailored to the needs of law firms, attorneys and the legal industry.
Our experienced answering service can serve as an extension of your brand and reinforce the same qualities your staff embodies on a daily basis.
Hiring ABA allows you to focus on your core business of handling your clients’ legal matters. Your practice can be demanding and complex and an answering service can put callers at ease. Here's what you can expect with a legal business answering service:
Specialization
Your legal office specializes in a particular area of the law. Your answering service should know that. Our call center representatives are well versed in what you do and the needs of your clients. You should also feel secure in knowing that the right calls will be escalated to the right person in your office, if need be. We’ll be a seamless extension of your office.
Flexibility
When dealing with a legal matter, there are times that your clients are calling with a sense of urgency and desperation. We’ll give you the security of knowing that your calls will be answered promptly by call representatives 24 hours a day, 365 days a year.
Understanding
Your clients should feel valued and understood by the person who answers your phone. ABA's customized script and call handling procedures to those calling your office. Your clients should hang up knowing their message will get through and the person who handled their call instilled the trust they also feel with your office.
Bilingual Capacity
A prospective or existing client can become easily frustrated if the person on the other end of the line isn’t speaking their language. ABA's representatives are able to help with bilingual campaigns for your legal office.
Promptness
Know your incoming calls are answered promptly and courteously. We answer your calls within 1-2 rings; have a less than one-minute average hold time and a less than .01% average abandoned call rate.
If you’re considering hiring an answering service for your legal office, request a quote today!
