Your Call Handling Heroes!

Since 1971, A Better Answer Call Centers has served its customers by employing the most creative call handling techniques and applying the latest technology in telecommunications. We are your Call Handling Heroes!

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 Culture is one of the biggest reasons A Better Answer has been around for so long. We believe in having a positive attitude and making you our priority. It shows in the way we handle calls.

LEARN ALL THE THINGS TO LOOK FOR IN AN ANSWERING SERVICE

 

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We provide a variety of top-notch solutions, from answering services to inbound call handling. Our talented, professional staff includes bilingual operators to serve you better.

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With so much experience in the answering service business, we know that not everycall is the same, and that your business requires more than an average call handler. We understand that your customers want a caring, knowledgeable human being on the other end of the phone line. We are experts at learning the ins and outs of your industry and tailoring our service to meet your needs!

INDUSTRIES WE SERVE

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“We have used A Better Answer for many years to answer calls for our dentalpractice. Our patients have appreciated being able to talk to a real person when we are out of the office and are in need of emergency care.”

- Deanne J.

 

SEE HOW WE HELPED OUR CLIENTS

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April - Celby

While working with an exceptionally difficult caller, Celby was unable to personally make the changes requested due to limitations on our side of the client's system. Taking the time to apologize and reach out to the client directly, Celby was able to help the caller while maintaining a positive customer service connection.
 
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February - Martha

This month’s hero truly exemplified a Good Samaritan, going out of her way to help a client with a unique situation.
 
Martha answered a client’s line for a gentleman who had found a check made out to our client.
 
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January - Andrea

Andrea received a call from an elderly caller who said she didn’t have any food, money, and couldn’t get around. When asked if she had anyone she could call, the caller said she did not have anyone who could help.
 
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January - Eddie

Eddie was transferred a call from one of our clients, a religious based organization, with a distraught caller wanting someone to pray with her. The caller had disconnected during the transfer, but when Eddie listened to the original call, he felt the need to follow-up with the caller.

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