Better answering services for businesses in the service industry, from HVAC, plumbing, and roofing to pool repair, hair salons, massage clinics, and more.
A business in the service industry can be any business that does work for a customer. These services could include anything from food services to household contracting (such as plumbing, HVAC, roofing, pool repair, hair salons, massage, etc.). And what’s most important to these businesses? Customer acquisition and retention. The smaller the business, the more important each customer is to its survival. For those in the service industry, attempting to be everywhere at once is especially challenging.
The first line to a service business customer is the telephone. If a phone call from a potential or current customer isn’t answered, there’s a chance the customer may call someone else. Competition is fierce and a service business owner can’t afford to miss an opportunity. Outsourcing basic tasks, such as answering the phones, taking appointments, resolving minor problems and escalating major ones, may be what keeps customers coming back when they need help.
Here’s why you should consider having A Better Answer represent the first line of your business:
We have great leadership and a clear vision of the future to help guide your business growth.
We can handle conflict gracefully, with courtesy and professionalism.
We ensure that employees answering your phones will be positive and helpful.
The representatives at our company will “get” your business and make you feel comfortable.
Just as you wouldn’t hire an employee without a reference check, the same should apply for the company talking to your customers. We provide that with our testimonials.
Don’t let your customers roll to an impersonal answering machine, consider A Better Answer. We have been in the call center business since 1971 and serve all service industry specialties.