Better Answering Services for Businesses in the Home and Commercial Service Industries
Operating a business in the service industry requires great customer service, and often an all-hands-on-deck approach. This means that finding the time to answer calls can be difficult, and sometimes impossible if everyone is on site or with customers. A Better Answer offers answering services so your business never misses an opportunity to grow.
Our expert operators are here to support your business with the skills and training necessary to give every one of your customers the customer service they have come to expect from you already. No matter the size of your business, we’re here to help.
Here’s why you should consider having A Better Answer represent the first line of your business:
Range of Services and Customizability
Your business is unique, no matter the industry or services you offer, whether they are for home or commercial. We always want to make sure you are supported with exactly what you need. We offer services for emergency escalation, on-call dispatching and trouble tickets. For urgent or emergency services, our team of experts will call until someone is reached. Whether you require an answering service or call center for only a few hours a week, standard operating hours, or want to expand to 24/7 call services for your clients, we’re there for you.
Regardless of industry or specialty, we answer for plumbers, electricians, HVAC, hair salons, and others. Our flexibility and variety of services makes us a great fit for any service-based company.
We can support your business with our expert bilingual services. Whether your customers speak Spanish or English, we will make sure they get the customer service you need.
We can determine if any caller is a potential customer. Our trained operators can qualify any leads as they call in and make sure your sales team, or you, have all of the information needed to create a new customer.
Personal Customer Service
Your company is important to us because it is important to you. We want to help you grow and know that you offer that friendly customer service to everyone who walks through your door. We work with you to create custom greetings for whoever calls in, and answer every call with personalized customer service.
Don’t let your customers roll to an impersonal answering machine, consider A Better Answer. We have been in the call center business since 1971, operating out of Dallas, Fort Worth and Houston.