Are your customer service issues a mystery? Ever wish you could go undercover and secretly listen in on each and every interaction a customer has with your business? Well, you’re in luck. Introducing Mystery Caller, a new way to anonymously identify and fix any customer service issues at your business.
What customer service issues, you may ask? You might have more than you think, as things like not answering your phone, placing customers on hold or having a bad attitude can hurt your bottom line without you even being aware of it. Consider the following statistics:
Are you confident in your ability to maintain a positive attitude and deliver an exceptional customer service experience? Are you able to answer each of your incoming phone calls? If not, you may as well be throwing money away. With Mystery Caller, on the other hand, you’ll be able to patch any holes in your customer service and maximize your profitability.
If you’ve seen any of those “mystery shopper” or “mystery diner” shows on television, you have a pretty good idea about how Mystery Caller works. Someone goes in undercover, gets a good idea of how things are when the boss isn’t around and reports back. Mystery Caller is the same way. Here are the steps you can expect when you sign up:
The best part? It’s free. To get started on fixing your customer service issues, request a Mystery Caller today!