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24/7 LIVE TELEPHONE ANSWERING SERVICES
APPOINTMENT SCHEDULING AND REMINDERS
Our telephone operators can quickly and efficiently schedule appointments for your customers, as well as send follow-up reminders via a phone call, text or email.
CUSTOMER RELATIONSHIP MANAGEMENT
We also provide web-enabled data entry from incoming calls, meaning we go into your system and log calls, whether it’s a trouble ticket or simply ensuring you don’t have to re-enter it.
VIRUTAL EXECUTIVE SECRETARY
For executive-level service, we can devote one virtual secretary to answering the majority of your calls from 8:30 a.m. to 5 p.m. Special attention has its perks, right?
EMERGENCY / MAINTENANCE DISPATCH
If there’s an emergency, our well-trained, empathetic telephone reps can patch the call through immediately. Our operators are specially trained to handle tense situations, whether it’s a plumbing, apartment complex or medical issue.
HELP DESK / TROUBLE TICKETS
Handling help desk issues and trouble tickets is second nature to us. We handle these calls with superior professionalism, efficiency and empathy.
DISASTER PLANNING AND RECOVERY
Let us be your backup plan if your phone system goes down. Whether it’s flooding, a hurricane, earthquake or other disaster, we’ll keep your phones up and running.
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