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24/7 LIVE TELEPHONE ANSWERING SERVICES
It may seem self-explanatory, but our telephone answering services stand out from the rest. How? Our talented telephone operators are invested in each and every call, often going beyond what’s needed to make the customer happy. Whether it’s midnight or lunch, we’re available every hour of the day to answer your calls and provide solutions.

BILINGUAL ANSWERING (ENGLISH/SPANISH)
All of our experienced bilingual call handlers are highly professional and trained and certified to handle calls for your Spanish-speaking customers and escalate when necessary.

TEXT AND EMAIL DELIVERY
Sometimes, you don’t want to be bothered with a phone call about customer messages. We get it. That’s why we give you the option of receiving text or email summaries immediately or at a specified time.

WEB CALL HANDLING AND ORDER ENTRY
We can take product orders from your customers and process them on your website or purchasing system so you can efficiently deliver them to customers. This is great for customers who rely on their phones or aren’t sure about the security of online purchases.

LEAD QUALIFICATION
After a discussion with your contacts, we can determine whether they’re ready to talk to your sales team. By letting us handle your lead qualification, you can focus on doing what you do best: closing sales.

APPOINTMENT SCHEDULING AND REMINDERS
Our telephone operators can quickly and efficiently schedule appointments for your customers, as well as send follow-up reminders via a phone call, text or email.

CUSTOMER RELATIONSHIP MANAGEMENT
We also provide web-enabled data entry from incoming calls, meaning we go into your system and log calls, whether it’s a trouble ticket or simply ensuring you don’t have to re-enter it.

VIRUTAL EXECUTIVE SECRETARY
For executive-level service, we can devote one virtual secretary to answering the majority of your calls from 8:30 a.m. to 5 p.m. Special attention has its perks, right?

EMERGENCY / MAINTENANCE DISPATCH
If there’s an emergency, our well-trained, empathetic telephone reps can patch the call through immediately. Our operators are specially trained to handle tense situations, whether it’s a plumbing, apartment complex or medical issue.

HELP DESK / TROUBLE TICKETS
Handling help desk issues and trouble tickets is second nature to us. We handle these calls with superior professionalism, efficiency and empathy.

DISASTER PLANNING AND RECOVERY
Let us be your backup plan if your phone system goes down. Whether it’s flooding, a hurricane, earthquake or other disaster, we’ll keep your phones up and running.

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