Are Your Customer Service Issues A Mystery?

Did you know that… 

• 62% of consumers have stopped doing business with a company due to a poor customer service experience?*
  
  
• Small and medium sized companies lose roughly $135 million each year due to missed calls?**
  
  
• 68% of customers take their services elsewhere because they’re turned off by receptionists’ bad attitudes?***

If customers seem to be unhappy with your customer service, you’ve probably wondered what it would be like to secretly listen in on each of their calls. Well, here’s the next best thing: Mystery Caller.

Here’s how Mystery Caller works:

1. After filling out the form, one of our team members will contact you to schedule a specific week for the Mystery Caller to anonymously call your business.
   
   
2. The Mystery Caller will call a total of three times. For each call, you’ll be graded based on industry-specific customer service standards.
   
   
3. After the last call, you’ll receive a graded report with a follow-up email on how you can improve.

That’s it! To get started on your Mystery Call, fill out the form now!

*2015 Global State of Multichannel Customer Service Report
**BT Business report
***American Society for Quality study