Order Entry/Special Application Services

A Better Answer values each and every call received, whether requesting information or purchasing products.

Basic Services Available

  • Telemarketer training
  • Receive orders electronically: fax, email, web or FTP upload
  • Help Desk
  • Product information:
    • single product item
    • full line catalog
  • Programming
  • Telemarketers standing by 24 hours

Credit Cards

  • Credit Card Verification
  • Automatic validation
  • On-line pre-authorization
  • Credit card settlements

Upload/Import Data (formats available)

  • SCII (fixed)
  • CSV (Comma Separated Values)
  • DBF (Dbase III)
  • QCD (Quote Comma Delimited)
  • SDF (System Data Format)
Order Fulfillment

  • Fold, stuff, seal, mail
    • Brochures, letters, CDs, DVDs, Books, etc.
    • Product literature
    • Other custom designed printed items
  • Letters
    • Labeling (standard or custom)
    • Order pulling
    • Packaging
    • Storage
  • Shipping
    • Delivered to Post Office or Delivery Service
    • Postage

Reports

  • Daily, weekly, monthly, quarterly and/or yearly
  • Customized Reports — Generated to your specifications
  • Hard copy, diskette, fax or electronic delivery
  • Orders may be retrieved by fulfillment house and reports faxed to the client’s office
  • Post shipping reports