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"My
husband and I want to thank you so much for the great job your team is doing for our company. We had someone call today and tell us
that the person answering our phones was the most professional and most through person she has dealt with in the real estate industry
and your girls are not even in the real estate industry! It is a testament to the great people you have and some wonderful training.
All of us have been so happy with your service and it is a relief to finally know our calls are being taken care of professionally.
Important phone calls are getting to us right away, sometimes even during the evening hours when we normally would not have received
them until the following morning. Your service has made our business much more efficient and professional. Thanks so much!" |
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— Rhonda G., Realtor
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"Our
customer care team has worked with ABA for over 5 years as an extension of our 24/7 customer service offering including our company
website. ABA shares our commitment to providing clients with best-in-class utility service, whether day or night, with a specialized
human touch. The entire team [ABA] is always accessible and willing to serve, and never fails to be there when we need to direct
calls to them at a moments notice. ABA has proven itself by seamlessly serving our customers and has a bright future with any
industry." |
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— Doug J., Customer Service Manager of a Utility Company
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"I began my association with A Better Answer in August, 1980 when I began
working with Great West Life and then later with my current company. I have found ABA to be very professional in every way,
responsive to client needs, quick to resolve issues and very fair with their pricing.
"We have very demanding Owners and Tenants which require quick responses and personalized service.
Also, we have numerous emergencies on our properties that require a live person, not a machine, to handle many different kinds of
situations and get the calls to the proper personnel at our firm.
"The personnel at ABA are good at following up to aid us in problems that may occur and are quick
to pick up the phone and call us before an issue turns into a problem. I would be more than happy to recommend ABA to any company
that is looking for personalized service and considerate, efficient message taking." |
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— Paul F., Director of Property Management of a Commercial
Property Management Company
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"We have worked with A Better Answer for
several years and consider them an integral part of our operations, and a key component in our customer service experience. One of
the great things about ABA is their friendly and personalized service. We don´t feel we are just another number and neither do our
customers. Their operations manager, customer care manager, programmer and team leaders really care about our business and our
customers, and this attitude shows every day. I would recommend ABA to any growing business, where taking care of their customer is
priority one!" |
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— John H., Director of Operations of an Internet Marketing
Company
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"We
have used A Better Answer for many years to answer calls for our dental practice. Our patients have appreciated being able to talk
to a real person when we are out of the office and are in need of emergency care." (posted at http://www.insiderpages.com/b/3722035123
on February 28, 2008) |
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— Deanne J., Dental Practice
Company
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Compliments to our Telephone Receptionists (TSR's) by Callers and Clients |
The telephone secretaries and telephone receptionists at A Better Answer Call Centers receive
thousands of compliments throughout the year from our clients and their customers. Posted below is a sampling of some of those
compliments. We take messaging seriously because we realize, "You never get a second chance to make a good first
impression."
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FEB 3, 2010: A health insurance client called to report an email they had received from a policy holder praising Kerri,
one our telephone receptionists, saying, "Tell Kerri we are grateful for her kindness and compassion to one of our
policyholders in their time of need." |
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JAN 27, 2010: Angel G., an employee of one of our food club clients, sent an email on her last day of
employment to our Customer Care Department praising one of our Special Probject Coordinators writing, "
Thank Milly for all her efforts over the years. She has been a pleasure to work with!" |
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DEC 30, 2009: Tom K. left a message for one of our A/C clients and when finished asked our telephone secretary, Martha,
for the name of our telephone answering service and then complimented her saying, "Martha, you are very
good at what you do. I am going to let your sales representative know I requested information on A Better Answer Call Centers because
you were so personable and due to your expertise." |
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DEC 3, 2009: Scott H., calling a disaster recovery client, left a message with our telephone receptionist Cortnee. He
never realized he was talking to an answering service. Scott complimented Cortnee saying, "You have
been very kind and courteous and you are good at your job! You know that? I want to say you are one of the best administrators I
have talked to all day." |
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Nov 30, 2009: Bill, the owner of a remodeling company, called in for messages. Martha, a telphone secretary in our
Houston regional office, answered the call and gave Bill his messages. Bill asked for Martha's name and then complimented her
saying, "Martha, you're very professional. I appreciate the way you answer our phone and for giving
me my messages slowly and clearly so I can write them down." |
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Nov 25, 2009: A caller to one of our medical clients called in and Iris answered their after hours telephone. The
gave Iris the ultimate compliment saying, "Oh, I didn't realize I was talking to their answering
service. You acted as if you are the doctor's office!" |
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Nov 17, 2009: Randy, a bank card client, called in to transfer their phones. Martha, one of our telephone secretaries
answered the call and Randy said, "Boy, that was great! It was fantastic! You keep answering the
phone like that and we'll both be millionaires." |
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Nov 3, 2009: Sandra S., a dental client's patient, called after hours and applauded Ariana, a Dallas
telephone secretary, for the manner in which her message was handled saying, "Ariana, you're good!
You're good! I appreciate it. Most of the time when I get an answering service and they just want get you off the phone." |
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Oct 21, 2009: Dale J., a client and owner of a service company, raved to Martha how well she pronounced the name of
his company during the answer phrase. Dale was so impressed with our telephone secretary he asked her to repeat it again and then said,
"Martha, that is the very best I've ever heard the name of my company pronounced!" |
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Oct 6, 2009: Karen A. contacted our supervisor in our Dallas regional office to compliment Lili, one of our bilingual
telephone secretaries, saying, "Lili was very professional! She had good tone, a good attitude and she
was very patient with me and did not make me feel embarrassed for being disabled." |
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Sep 9, 2009: Norman S. was calling one of contractor clients and asked if he was talking to an telephone answering
service. Martha, a telephone secretary in our Houston regional office affirmed he was and he replied, "
Outstanding, you are one of the best I've heard in years! Congratulations, you do your job incredibly well! You're a breath of
fresh air." |
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Aug 28, 2009: Candi and Steve, managers from one of our emergency ambulance service clients, praised Eric and Kerri
(telephone secretaries in our Dallas office) saying, "Eric and Kerri are awesome at handling our calls. Any
time we call in to get a message, they have handled the information correctly 100% every time." |
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Aug 24, 2009: Derek S., without air conditioning in hot and humid Houston, was able to compliment Tammy, our client's
after hours telephone secretary, saying "You are the best after hours service I have ever talked to!" |
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Aug 14, 2009: Steven T. left a message for a recycling client and praised our telephone secretary Leticia after
discovering he was taking to the recycler's answering service. He exclaimed, "Wow, you are in the top 10.
No, I have to tell you you're in the top 5! I can't tell you how much I appreciate the detail. I don't normally get this kind of
attention. I'm usually dumped into voice mail." |
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Aug 7, 2009: Soon left a message for our an attorney client and praised our telephone receptionist
Martha saying, "You're so wonderful! I'm going to tell the lawyer that when he calls me back. You're a
wonderful lady." |
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Aug 5, 2009: Cordell was leaving an after-hours message for one of our apartment complex clients when complimented he
Martha, a telephone secretary in our Houston office, saying, "You're the answering service and you're
actually better than the apartment complex's office. Thank you!" |
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Aug 4, 2009: Adam, calling one of our landscaping clients, left a message with Ariana believing she was their employee
asked her name at the end of the call and commented, "You are the best person I've talked to today. I
just wanted to compliment you on it. I will make sure I let the person calling me back know that. Ariana, you're awesome!" |
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Aug 3, 2009: Neil, calling one of our A/C repair specialists, raved to our telephone secretary Sheila,
"Tell your boss you're doing a far better job than most answering services. You are so professional!" |
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Jul 30, 2009: Ray, leaving a message for one of medical office clients, commented to our telephone receptionist Ariana,
"You are such a wonderful secretary! I wish you were my secretary." |
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Jul 20, 2009: Susan, customer of our cable TV client, contacted our help desk receptionist about a movie rental issue.
Debby in our Dallas office resolved the caller's problem and she remarked, Debby, you have great call
control! I am really amazed at the quality of service. Thank you so much." |
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Jul 16, 2009: Carolyn had placed an order with Barbara for one of our Internet marketing clients. She called back in
to our client and complimented Barbara saying, Barbara was a very kind person. She listened to me and gave
me all the information I needed and more! Normally when I call an 800# I don't get service like that!" |
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Jul 13, 2009: Mike, a landscaping and lighting client dispatcher, called in to pick up his overflow messages and
commented to our telephone receptionist Irene, You guys answer the phone so much better than I do at the office!" |
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Jul 9, 2009: Jenell, one of our reservation taking clients, contacted our Customer Care Department to rave about Albert,
one of our team leaders in Dallas. She stated, Albert performed outstanding customer service contacting me
about an upset caller." |
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Jul 8, 2009: Barbara P., had a dropped call while leaving an after-hours message for our new car dealer client. Scott
in our Dallas office called her back to assure her he hadn't disconnected her. After the message she complimented Scott saying,
"You're very polite and very good!" |
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Jul 8, 2009: Patricia D., was surprised to discover she was talking to the answering service of our air and heat
repair client. She praised Joyce in our Dallas office saying, "You were very polite. You should receive
gold stars!" |
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Jul 8, 2009: Randy A., an attorney client, called in after picking up a message left for him by Barbara in our Dallas
office. He complimented her saying, "You did a really great job. You left a very good, clear message.
I'm impressed!" |
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Jun 30, 2009: Randy C., a new insurance agency client for executive answer, called in to Customer Care to increase his
level of service for his agency. His reason for doing so was our executive receptionist assigned to his account. Randy stated,
"I love the way Susan answers my phone. I am very happy with the service!" |
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Jun 28, 2009: Rick C. left a message with Eric in our Dallas office for an air conditioning repair client, and then added,
"I appreciate what sounds like your good confidence and good English syntax. It isn't often I get an
answering service of your caliber. You communicate very well and I appreciate it!" |
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Jun 20, 2009: Danielle, requesting a service call from an air conditioning repair client, praised our Fort Worth
telephone receptionist Eunice saying, "Thank you for showing concern for my call and being without air
conditioning. You have provided me with great customer service!" |
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Jun 10, 2009: Dorothy, returning a call to one of our home repair clients, was amazed when she discovered she was talking to an
answering service. She said to Scotti, a telephone receptionist in Fort Worth, "Oh, this is an answering service? You
sound so professional. I thought to myself, this the most professional handyman I've talked with and he has such good phone
etiquette." |
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Jun 10, 2009: Walter, manager for a help desk of one of our communications company clients, called our Customer Care Manager to
advise her they had received a letter from a client commending Rosa, a live bilingual telephone secretary in our Dallas office. The
letter thanked Rosa for "helping him and doing such a great job solving his problem!" |
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Jun 7, 2009: Crystal, administrator for one of our health care provider clients, called Roseann, office manager in Fort Worth to
compliment Debby, bilingual telephone secretary, saying, "Debby does her job correctly. I know Debby cares about each and
every call and does the best she can without being a nurse. Debby is wonderful! She stays professional and tactful through it all.!" |
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Jun 6, 2009: Jim S., caller to one of our cable TV provider clients, asked for the name of our bilingual help desk operator and
then stated, "Deandrea, I'm going to write [client] a letter and tell them how helpful you have been. I'm very pleased with
your service!" |
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Jun 5, 2009: Fred L., a caller to one of our Internet order entry clients, was amazed when Scott, a live telephone order entry
representative in Dallas, answered on the first ring. Fred said, "Holy cow, Scott. Did I just reach a real person instantly?
I like you guys already!" |
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Jun 3, 2009: Lisa, technician for one of our pest control clients, did an anonymous test call to Kerri, a Dallas telephone
receptionist, and complimented her saying, "Good answers! You were calm and professional." |
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Jun 2, 2009: Michael M. called our client, an oil rig manufacturer and left a message with Eric, a Dallas live operator,
and then asked him to advise our client, "You have a good answering service!" |
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May 30, 2009: Sandy R. called our client, a medical claims
processor. She was very frustrated about not reaching someone and she asked for a supervisor. Sandy told Anji, our Dallas supervisor,
"Please apologize to Carla, a telephone service representative in Dallas, for my being rude to her. Carla didn't deserve it especially since she remained calm and
professional while taking my message." |
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May 27, 2009: Jason L. called our client, an attorney. He was
so impressed with the attitude and professionalism of Melissa, a telephone secretary in Houston, in taking his message that he asked, "What is
the name and telephone number of your answering service?" |
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May 21, 2009: John H. called our client, an Internet order entry
client. He placed and order through Bill (order entry representative in Dallas) and then added, "Bill, I believe you are the most polite person
I have talked to in a month! And I talk to a lot of polite people." |
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News flashes about A Better Answer Call Centers
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2009 - Sep 9: A Better Answer Call
Centers announced the recent hiring of SEO 1 Services. The award-winning A Better Answer Call Centers hope this latest move will help
them to sustain a winning position in the market. To build upon these recognitions, A Better Answer
Call Centers has teamed up with SEO 1 Services in order to create more visibility and make the public increasingly aware
of the company’s diverse services.
[ read more ]
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2009 - Aug 22: A Better Answer Call
Centers received the following email today, "I'm pleased to inform you that A Better Answer Call Centers
has been named one of Dallas Business Journal´s Best Places to Work for 2009! Your
company earned this valued distinction by achieving a best practice score as defined by Quantum Workplace, an independent research firm
that administered the employee surveys on behalf of the Dallas Business Journal."
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2009 - Jul 6: A Better Answer Call Centers, a Texas
telephone answering company, based on the surveys submitted by their employees, has been notified by the Dallas
Business Journal ABA is eligible to be a finalist in the 2009 Best Places to Work in North
Texas awards program promoted in the seven-county North Texas area, as defined by Dallas, Collin, Tarrant, Denton,
Rockwall, Ellis and Kaufman counties.
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2009 - Jun 29: An upgrade to Billing
Link IV was completed at A Better Answer Call Centers, a Texas based telephone answering service with offices in Dallas, Fort Worth and
Houston. ABA's I.T. Manager, Stephanie Hyde an MS Certified Professional, stated "this new billing system allows for greater flexibility in creating and
developing customized answering services for our customers." Billing Link IV was developed by Michael Libowitz, a software developer for
Amtelco. It utilizes SQL, the world's most advanced open source database, which by design is faster, more efficient and provides greater
custom capabilities.
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2009 - Apr 3: A Better Answer Call Centers, a Texas
telephone answering company, has been nominated for the 2009 Best Places to Work in North Texas awards program
promoted by the Dallas Business Journal. To be eligible, companies must have at least one office in the seven-county North Texas
area, as defined by Dallas, Collin, Tarrant, Denton, Rockwall, Ellis and Kaufman counties.
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2009 - Feb 12: A Better Answer Call Centers certified
as a "Gold Level Site" by ATSI for meeting all required criteria and 99.99% Run-time ...
[ read more ]
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| [ TOP OF PAGE ] |
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Company Quarterly Newsletter |
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| [ TOP OF PAGE ] |
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A Better Answer Call Centers' Press Releases
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2010 - Jun 11: A Better Answer Announces
12th Consecutive ATSI "Award of Excellence." Our employees work hard to keep our
clients happy by consistently offering the best customer service possible to their customers ...
[ read more ]
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2010 - May 14: ATSI honors A Better
Answer Call Centers with "Award of Excellence" for the twelfth consecutive
year. A Better Answer Call Centers has the distinct honor of being among the only two call centers in the United States and Canada
awarded the Diamond award at the convention for twelve consecutive years of excellence ...
[ read more ]
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2009 - Nov 19:
Texas Call Center Wins Excellence Award for the Eleventh Consecutive Year ...
In addition, A Better Answer's regional office in Houston was given the same award for the seventh consecutive year, and the
regional office in Hurst, TX was given the award for the sixth consecutive year..
[ read more ]
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2009 - Nov 8:
A Better Answer Call Centers Win SBCA Best of Business ...
A Better Answer Call Centers of Dallas, Fort Worth and Houston, TX has been selected by the Small Business Commerce Association
(SBCA) for the 2009 Best of Business Award in the Telephone Answering Service category. The SBCA 2009 Award Program recognizes the
top 5% of small businesses throughout the country. Using statistical research and consumer feedback..
[ read more ]
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2009 - Sep 18: A Better Answer Call
Centers (ABA) honored at the Dallas Business Journals 8th Annual Best Places to Work in Dallas Awards luncheon held September 17 at
the Intercontinental Hotel in Addison,Texas. ABA received a score of 5.54 from its employees out of a possible maximum score of 6.00.
A Better Answer Call Centers was named in the top 100 small businesses in Dallas as a "Best
Place to Work in Dallas 2009. Dee Hawkins,
CEO and President of ABA commented, "I am thrilled ABA placed in the top 100 and was the only
inbound call center to be named a finalist. We have strived to make policy changes during the past year to make A Better Answer Call
Centers a great place to work. The summary reports from the 2008 surveys afforded us the opportunity to make changes that would
create not only happier employees but also reduce turnover which is costly to any company." This honor was made possible by the
best telephone secretaries in America because they are the "best answer" for A Better Answer Call Centers, a live answer, inbound,
bilingual telephone answering service ...
[ read more ]
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2009 - Jun 21: A Better Answer Call
Centers honored with ATSI's "Award of Excellence" for the eleventh consecutive
year. A Better Answer Call Centers has the distinct honor of being among the only two call centers in the United States and Canada
awarded the Diamond award at the convention for eleven consecutive years of excellence ...
[ read more ]
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2008 - Jun 23: A Better Answer Call Centers awarded ATSI's "Award of Excellence" for the tenth consecutive year ...
[ read more ]
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| [ TOP OF PAGE ] |
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A Better Answer Call Centers' White Papers
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Offshoring call centers vs. on-shoring call centers — Do companies really save
any money by offshoring their call centers to non-U.S. countries? This white paper could open some corporate eyes to the hidden
costs and potential threat to confidential data, a customer base and the bottom dollar. Just how loyal are customers? How many
customers can a company afford to lose? What happens when customers become disgruntled when they the reach someone they can't
understand and who doesn't understand the issue? What percentage of customers stay or run ...
[ read more ]
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Call Centers and How They Affect Your Success — Call centers focus on many
different aspects of service. One of the more important ones is information. The knowledge of statistics and the amount of issues
verses happy customer calls. Another one of the call centers strong points are knowledge of the businesses products and the
businesses practices. Whenever an agent gets a call they need to be receptive to the customer and handle the call with grace ...
[ read more ]
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The Benefits Of Hiring An Inbound Call Center — Many businesses choose to
use inbound call centers. The call center can handle the calls for all aspects of the business. They can also redirect calls that
need to be dealt with directly by a member of your company. This technique is especially useful for dealing with technical issues.
Call center representatives can be trained to handle minor problems and recognize major problems. If a problem is identified as a
major problem the call center in return navigates the call to the proper technician. This can be a long process for the client, but
it works efficiently and leaves the customers satisfied ...
[ read more ]
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Call Centers Give Your Business A Boost And Exposure — It is funny how all
you hear about some businesses is what is bad about them. When I contacted the call center I was greeted in a friendly manner. The
management at the call center was quite friendly. I explained my business needs to them and asked what they would suggest.
Immediately the call center manager knew how to help me ...
[ read more ]
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Benefits Of Your Business Using A Call Center — One of the most efficient
ways to gain a good customer base is to have the customer to be able to connect to your office. That way the customer can state and
conduct with your business in a call center. The call center can handle the call right away and take care of the business at hand.
They can create a great relationship between you and your customers. That basically forms a three way bond. You provide a great
business service and the call center provides one to you. Then the call center provides one to the customers and overall the whole
triangle makes a great service ...
[ read more ]
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Outsourcing Call Center For Your Business - A Strategic Decision — Most call
centers from outside the United States can not offer proper care for many customers. These call centers typically offer bilingual
services in English and their native language. This can mean that many of your clients will sooner or later get left out. In fact
even your English speaking clients can be left out. Many of the customer service representatives in foreign call centers speak
broken English at best. They can not understand your client's complaints and are unable to give them the information that they need
or effectively serve their needs. Since most outsource call centers are located in India, Pakistan, and China the main language they
speak will not be the languages you are likely to need the most ....
[ read more ]
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Bilingual Abilities Are a Must Have in Professional Call Centers — Very
often, customers who are from countries that speak English find it very frustrating to deal with call service employees who come
from countries where English is very rarely spoken. If it is, it is spoken in a way that cannot be understood by the rest of the
English speaking world. On the other hand, customers who come from countries that do not speak English are looking for someone in
call centers who will speak the same language as them ...
[ read more ]
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Call Centers An Ever Popular Service — Often call centers find it very, very
difficult to keep up with all of the needs and demands of the customer. So they may restrict their services in some way or another.
Some centers may just be inbound and some may be outbound but work for the same company just in different locations. However the
modern call center will be best equipped to handle all needs of any of its clients at one place and always provide great customer
service at the same time. ...
[ read more ]
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How To Hire A Call Center Painlessly — Has your business taken off better
than you thought it would? It might be a good idea to hire a call center to handle your customer service calls. A call center can
often be the best answer for a large or rapidly expanding business because they can help deal with the many customer service issues
that inevitably keep coming up time and again. They may even resolve some issues that you do not know exist or have time to
investigate ...
[ read more ]
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Price Guide For Telemarketing Services - How Much Should it Cost? — Dallas
has many fabulous telemarketing call centers. The sales rate is very high and the price is slightly below average. These
professional telemarketing call centers offer wonderful service and truly understand the meaning of the word confidential. If you
are searching for a telemarketing call center start your search in Dallas ...
[ read more ]
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