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Association of TeleServices International, Inc
12 Academy Avenue, Atkinson, NH 03811
P: 603. 362. 9489
F: 603. 362. 9486
cglorieux@earthlink.net
For Immediate Release: Monday, June 21, 2009
Contact: Charlene Glorieux, 866.896.2874
Outstanding Service Earns National Award
A Better Answer, Inc. of Dallas, TX Wins ATSI Award of Excellence
A Better Answer, Inc. of Dallas, TX has been honored with the exclusive 2009 Award of Excellence for the eleventh consecutive year. The
award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of
telecommunications and call center services including telephone answering and message delivery. A Better Answer, Inc. of Dallas was presented with
the award at ATSIs 65th Annual Convention & Expo held at the Westin Convention Center, in Pittsburg, PA June 17-20, 2009.
After six months of intensive testing, an independent panel of judges scored call handling skills such as courtesy, response time, accuracy and overall
service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented
with the coveted Award of Excellence.
"The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the kind of
service levels that are being demanded by our customers. There are no winners and losers in this program; participation itself guarantees you will
provide a higher level of service!" says ATSI President Dennis O’Hara.
Now a eleven-time winner, A Better Answer, Inc. of Dallas earned the Diamond Award for eleven consecutive years. ATSI extends its congratulations to
the staff of A Better Answer, Inc. of Dallas on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now
encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers,
inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax and internet services among others |