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Association of TeleServices International, Inc
12 Academy Avenue, Atkinson, NH 03811
P: 603. 362. 9489
F: 603. 362. 9486
cglorieux@earthlink.net
For Immediate Release: Monday, June 23, 2008
Contact: Charlene Glorieux, 866.896.2874
Outstanding Service Earns National Award
A Better Answer, Inc. of Dallas, TX Wins ATSI Award of Excellence
A Better Answer, Inc. of Dallas, TX has been honored with the exclusive 2008 Award of Excellence for the tenth consecutive year. The
award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of
telecommunications and call center services including telephone answering and message delivery. A Better Answer, Inc. of Dallas was presented with
the award at ATSI's 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.
After six months of intensive testing, an independent panel of judges scored call handling skills such as courtesy, response time, accuracy and overall
service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented
with the coveted Award of Excellence.
"The Award of Excellence is a `mystery shopper' program that provides independent testing for quality assurance in customer service levels,"
says ATSI President Allan Fromm. "We congratulate A Better Answer, Inc. of Dallas for their achievements."
Now a ten-time winner, A Better Answer, Inc. of Dallas earned the Diamond Award for ten consecutive years. ATSI extends its congratulations to
the staff of A Better Answer, Inc. of Dallas on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now
encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers,
inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax and internet services among others |