Texas Call Center Wins Excellence Award for the Eleventh Consecutive Year
Dallas based call center, A Better Answer, was recently awarded the 2009 Award of Excellence from the Association of TeleServices
International, making this the eleventh year in a row that A Better Answer has been honored with this achievement.
Dallas, TX (PRWEB) November 19, 2009 -- A Better Answer
Call Centers located in Plano, TX was recently awarded the
2009 Award of Excellence from the Association of TeleServices International, making this the eleventh year in a row that A Better Answer has been honored with this
achievement. In addition, A Better Answer's regional office in Houston
was given the same award for the seventh consecutive year, and the regional office in Fort Worth
was given the award for the sixth consecutive year.
ATSI (Association of TeleServices International) is the industry trade association for companies that provide call center and telecommunication services. They choose
their award winners by engaging in six months of intensive testing in which an impartial panel of judges score call centers based on their response time, their
courtesy, their accuracy, and the overall quality of their services.
"We're obviously thrilled to win this
award," says
Dee Hawkins of A Better Answer. "And the fact that all three of our regional centers were recognized is really
wonderful. It means a lot for us to receive this award from an organization as prestigious and as widely recognized as ATSI, so we will certainly treasure this and
make it a goal to win it again next year."
A Better Answer has recently made significant internal and organizational improvements to expand its operation to meet increasing demand for its services. With more
businesses looking to cut cost by outsourcing their call centers, A Better Answer has been an attractive alternative in the present difficult economic climate.
About A Better Answer:
A Better Answer is a Dallas based call center and answering service established in 1971 and is 100% woman owned and operated. A Better Answer has offices in the Dallas,
Fort Worth and Houston regional areas.