A Better Answer Attends NAEO (National Amtelco Equipment Owners) Conference

The NAEO (National Amtelco Equipment Owners) Conference was February 19th – 22nd in fabulous Las Vegas, Nevada! Our boss, Dee Hawkins, EVP David Epstein, and IT manager Stephanie go every year to make sure we’re all up to or exceeding current technology and equipment standards for a phone answering service. It’s also an excellent way to brainstorm and share ideas for the upcoming year!

NAEO is an association of AMTELCO (Provider in call center technology systems) users dedicated to the education, networking, and development of best practices among members. It serves as a knowledgebase for its members to voice their experiences, ideas, and provide information to help create better products and systems.

The Conference included breakout sessions for operations, sales/marketing, and technical topics, general sessions on the latest from AMTELCO, round table discussions, and workshops for IS programming and supervisors.

Some of our favorite sessions were “The Power and Pathway to Endless Possibilities” which David Fabricius shared proven leadership and innovative business perspectives and provided a detailed step by step process for breaking through to the next level and “Training Methods/One on One Coaching” where best practices were shared along with how to change training methods and strategies to adapt to a changing workforce.

All of the sessions were great and provided insightful information for us, and we attended every session we could! For Stephanie, she really enjoyed the ‘Best Idea Session’ which took the favorite ideas and insights from all the sessions and presented it as a recap. Stephanie, who attends the technical track sessions, was able to learn more in depth about the inner workings of other departments.

Thank you NAEO for a great conference and AMTELCO for a look into the future of call center and phone answering service technology!

A Better Answer Receives ATSI Award of Excellence for All Offices!

We here at A Better Answer are so thrilled and proud to announce that all 3 of our offices have won the ATSI Award of Excellence for the 2011 year. This year marks the 13th year in a row our Dallas office has won, 9th year in a row for the Houston Regional Office and 8th year in a row for our Fort Worth Regional Office!

“Our employees work hard to keep our clients happy by representing them well and consistently offering the best customer service possible to their customers.” says our CEO and Founder, Dee Hawkins.

Founded in 1942, The Association of TeleServices International (ATSI) represents 400 of the most sophisticated agencies in the world and is the only national trade association representing the live telephone answering, voice mail and teleservices industry. With over 350,000 customers in the U.S. alone, the members generate revenue in excess of $1 billion.

The Award of Excellence is awarded to the best of the best in the industry at providing services to the public. The award follows more than six months of testing by a team of independent, specialized judges contracted by ATSI to evaluate message services. Organizations are judged on their courtesy, response time, accuracy, overall service to their clients and the newly added “Wow Factor”.

Basically, this is the call center’s Super Bowl! Since more and more companies are realizing the benefits of winning this award, the competition grows each year.This year, additional details and categories were added to make the attainment of a high score more difficult. Even with the tougher standards, ABA was still able to score a perfect 100 on one-third of all of the phone calls that were judged! How hard is it for a company to score 100? Take a look and see for yourself: How The Judges Score.

We know that if we are able to score well in a competition like this, then we are able to provide excellent customer service as we proudly represent your company as an outsourced phone service.

A Better Answer Returns From NAEO!

A Better Answer’s IT Manager just returned from New Orleans where she attended the National Amtelco Equipment Owners Conference, NAEO.  This annual conference allows A Better Answer to view upcoming software and hardware revisions which will allow our support services to run more smoothly.  A Better Answer makes upgrades a priority to ensure our equipment and software are always on the newest and greatest versions so that our customers receive seamless service.  Stephanie says “There is always something new at our annual conference!  I always come back to the office excited to share what new features will soon be available for us to share with our customers.  Our business is ever changing and it’s wonderful that our CEO – Dee Hawkins enables the employees of A Better Answer to learn and grow by attending these conferences.”

A Better Answer will also be attending a quality assurance conference hosted by our national association ATSI (Association of Teleservices International) that will be held in Austin this June.  We are in the running to receive the Excellence Award for quality in messaging.  This will be our 13th year to receive the award so keep your fingers crossed!