Dallas Business Journal’s Best Places To Work – 2009

A Better Answer Call Centers (ABA) was honored at the 8th annual Best Places to Work awards luncheon at the Intercontinental in Addison, Texas as one of the top 100 small businesses in Dallas & Fort Worth as A Best Place To Work for 2009 by its employees and the Dallas Business Journal.

The employees of A Better Answer Call Centers completed on-line surveys from the Dallas Business Journal awarding ABA a ranking of 5.54 out of a maximum of 6.0 placing ABA in the top 100. A Better Answer Call Centers is an inbound bilingual telephone answering service with regional offices located in the metropolitan areas of Dallas, Fort Worth and Houston. ABA has been 100% female owned and operated since Dee Hawkins established the business in 1971 – a Certified Minority Owned Business. Each of A Better Answer’s offices has been and continues to serve their local communities with the latest technology and most creative professional call handling techniques.

Award of Excellence — 2009

ABA receives ATSI’s “DIAMOND PLUS” Award of Excellence in recognition of “ELEVEN CONSECUTIVE YEARS” of excellence. ABA is among an elite group of only two call centers in the U.S. and Canada to qualify for the eleven year “DIAMOND PLUS” award in 2009.

ATSI’s Gold Star Level Site Certification 2009 – present

The Association of TeleServices International, Inc (ATSI) completed an on-site inspection at A Better Answer and awarded official certification for “24/7 Call Center Site” meeting criteria with a focus on minimum 99.9% annual run-time with fully documented rigorous backups for the entire business.
Gold Level, an additional award, was further bestowed on A Better Answer for meeting criteria above and beyond exceeding standard site certification requirements.