A Better Answer Receives ATSI Award of Excellence for All Offices!

We here at A Better Answer are so thrilled and proud to announce that all 3 of our offices have won the ATSI Award of Excellence for the 2011 year. This year marks the 13th year in a row our Dallas office has won, 9th year in a row for the Houston Regional Office and 8th year in a row for our Fort Worth Regional Office!

“Our employees work hard to keep our clients happy by representing them well and consistently offering the best customer service possible to their customers.” says our CEO and Founder, Dee Hawkins.

Founded in 1942, The Association of TeleServices International (ATSI) represents 400 of the most sophisticated agencies in the world and is the only national trade association representing the live telephone answering, voice mail and teleservices industry. With over 350,000 customers in the U.S. alone, the members generate revenue in excess of $1 billion.

The Award of Excellence is awarded to the best of the best in the industry at providing services to the public. The award follows more than six months of testing by a team of independent, specialized judges contracted by ATSI to evaluate message services. Organizations are judged on their courtesy, response time, accuracy, overall service to their clients and the newly added “Wow Factor”.

Basically, this is the call center’s Super Bowl! Since more and more companies are realizing the benefits of winning this award, the competition grows each year.This year, additional details and categories were added to make the attainment of a high score more difficult. Even with the tougher standards, ABA was still able to score a perfect 100 on one-third of all of the phone calls that were judged! How hard is it for a company to score 100? Take a look and see for yourself: How The Judges Score.

We know that if we are able to score well in a competition like this, then we are able to provide excellent customer service as we proudly represent your company as an outsourced phone service.

Dallas Business Journal Announces Dee Hawkins as one of 2011 Women in Business Honorees

Our Founder, President and CEO of A Better Answer has just been announced as one of the 25 honorees in Dallas Business Journal’s 2011 Women in Business! The Dallas Business Journal staff crunched down a list of over 150 women down to just 25 and we are extremely proud to have our boss on the list!

For the full list of all 25 women, see the official announcement release from the Dallas Business Journal: DBJs 2011 Women in Business Honorees Announced

Great Women of Texas

Dolores “Dee” Hawkins, president of A Better Answer, is awarded winner as “Women of Influence” by the Great Women of Texas, Professional & Business category. The event originated in 1989. The Fort Worth Business Press recognizes outstanding women as “Women of Influence.”

Dallas Business Journal’s Best Places To Work – 2009

A Better Answer Call Centers (ABA) was honored at the 8th annual Best Places to Work awards luncheon at the Intercontinental in Addison, Texas as one of the top 100 small businesses in Dallas & Fort Worth as A Best Place To Work for 2009 by its employees and the Dallas Business Journal.

The employees of A Better Answer Call Centers completed on-line surveys from the Dallas Business Journal awarding ABA a ranking of 5.54 out of a maximum of 6.0 placing ABA in the top 100. A Better Answer Call Centers is an inbound bilingual telephone answering service with regional offices located in the metropolitan areas of Dallas, Fort Worth and Houston. ABA has been 100% female owned and operated since Dee Hawkins established the business in 1971 – a Certified Minority Owned Business. Each of A Better Answer’s offices has been and continues to serve their local communities with the latest technology and most creative professional call handling techniques.

ATSI’s Miss Emily

ABA is the FIRST and ONLY recipient of ATSI’s International “Miss Emily’’ Trophy Award for courtesy and professionalism above and beyond.

Award of Excellence — 2009

ABA receives ATSI’s “DIAMOND PLUS” Award of Excellence in recognition of “ELEVEN CONSECUTIVE YEARS” of excellence. ABA is among an elite group of only two call centers in the U.S. and Canada to qualify for the eleven year “DIAMOND PLUS” award in 2009.

Award of Excellence — 2008

ATSI’s awards ABA the “DIAMOND” Award of Excellence in recognition of “TEN” consecutive years of excellence based on criteria which includes courtesy, response time, accuracy and overall service. Founded in 1942, the Association of TeleServices International (ATSI) represents 800 of the most sophisticated TeleService agencies in the world. With over 350,000 customers in the U.S. alone, the association’s members generate revenue in excess of $1 billion.

Award of Excellence — 2007

ABA receives ATSI’s “SAPPHIRE” Award of Excellence in recognition of “NINE” consecutive years of excellence. ABA is among an elite group of only nine other call centers in the U.S. and Canada to qualify for the “Sapphire” award in 2007.

ABA receives Federal Grant – 2007

Dolores “Dee” Hawkins, president of A Better Answer, accepts a federal grant from “Employee Development Fund” of the North Central Texas Workforce Board for employee training. Curtis L. Wade, president and CEO of WADE Consulting Group, said the training is specifically designed for the pitfalls of working in a call center.

Award of Excellence — 2006

ABA is awarded ATSI’s “RUBY” Award of Excellence in recognition of “EIGHT” consecutive years of excellence. ABA once again places in the “TOP FIVE” call centers and is among only nine other call centers to qualify for the “Ruby” award in 2006.

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