New Guide: How to Control Your Call to Take The Perfect Message

by | February 17, 2012 | Leave a Comment

We wrote a new Guide! So many times we deal with callers who want to be chatty, people who want answers without giving any information, and people who just want to call back later. A Better Answer’s job is to get the message EVERY time and we’ve... Read More



Tips From an Answering Service: Using Your Voice

by | February 10, 2012 | Leave a Comment

You can set the entire outcome of any call by how you sound: You can give a caller a high level of comfort or a high level of anxiety just with your voice! The voice you project is determined by four factors: Energy, Rate of Speech, Pitch, and Quality.... Read More



A Better Answer Gets a New Look!

by | January 18, 2012 | 1 Comment

Welcome to A Better Answer’s redesigned webpage! It’s been a long time coming, and we are proud to unveil our new look to everyone! With new standards and technologies and design changing constantly, we thought it was time for an upgrade.... Read More



Cal Center Price vs Call Center Quality

by | November 8, 2011 | Leave a Comment

Getting the cheapest price isn’t necessarily the best value for your business! We all want to pay the least amount possible for nearly everything we want to buy, or else we’re interested in saving as much as we can.  In the answering service/call... Read More



How to Choose the Right Call Center for Your Business

by | October 14, 2011 | 1 Comment

In many ways, the customer call center is the heart of any business. It is often the first contact customers have with the company, and must be run efficiently and with the utmost professionalism. Utilizing an outside call center can save you money, and... Read More



Answering the Call for 40 Years!

by | August 5, 2011 | Leave a Comment

When I was a teenager, I was a speed demon on the manual typewriter and took Pittman shorthand in high school. At that time I wanted to become a court reporter when I grew up. I majored in English in High School and Business in college. So, in early 1971,... Read More



A Better Answer Celebrates 40 Years of Business

by | August 1, 2011 | 1 Comment

Dee Hawkins, ABA’s CEO/President was surprised with a cake and champagne by members of her staff in our Dallas regional office. A Better Answer Call Centers, a telephone answering service, was celebrating its 40th Anniversary as an answering service. Dolores... Read More



A Better Answer Receives ATSI Award of Excellence for All Offices!

by | July 25, 2011 | Leave a Comment

We here at A Better Answer are so thrilled and proud to announce that all 3 of our offices have won the ATSI Award of Excellence for the 2011 year. This year marks the 13th year in a row our Dallas office has won, 9th year in a row for the Houston Regional... Read More



Dallas Business Journal Announces Dee Hawkins as one of 2011 Women in Business Honorees

by | July 13, 2011 | 1 Comment

Our Founder, President and CEO of A Better Answer has just been announced as one of the 25 honorees in Dallas Business Journal’s 2011 Women in Business! The Dallas Business Journal staff crunched down a list of over 150 women down to just 25 and... Read More



Dallas Business Journal’s Best Places To Work – 2009

by | April 18, 2011 | Leave a Comment

A Better Answer Call Centers (ABA) was honored at the 8th annual Best Places to Work awards luncheon at the Intercontinental in Addison, Texas as one of the top 100 small businesses in Dallas & Fort Worth as A Best Place To Work for 2009 by its employees... Read More