Testimonials

Always Helpful – ABA’s staff is always helpful, dependable, accurate and courteous. You can hear smiles in their voices.
Dr.B., DDS Dentistry

Friendly and Efficient – Friendly and efficient to both our patients and our staff…no negative comments concerning the service our callers receive and are truly an extension of our office.
Dr F., DDS, Dentistry

Real People – We have used A Better Answer for many years to answer calls for our dental practice. Our patients have appreciated being able to talk to a real person when we are out of the office and are in need of emergency care.
Deanne J., dental practice company

Highly Recommended – ABA provides perfect service for our needs. I would highly recommend them.
Jim FR., US rep for a UK-based co

The Most Professional – Just wonderful—the most professional people. If we cannot answer our phones, ABA is the next best thing.
Debra, Mgr for Dr S., PhD (medical)

Very Positive Relationship – We have been using the services of ABA for some time now and we have been more than pleased with the professional way they represent us over the telephone. We feel our association with ABA has been a very positive business relationship for us. ABA has increased our call volume by 50%.
Michael R., Law Firm

A Personal Touch – We wanted a ‘personal’ touch and we thought we were losing messages in the evening. We found ABA pays for itself now that they are getting all the messages we were losing.
Paul C., telecommunications support industry

Dependable Support – ABA provided after-hour support prior to our beginning our own operation. We depended on ABA to talk with our customers, relay concerns the following morning via fax (later by email). As we became more sophisticated, ABA notified our technical group of all repair emergencies. ABA was part of the reason our customers were satisfied with our service and certainly part of the reason we became profitable so early in our existence. We found the folks at ABA dedicated to our needs and always anxious to help us in any situation … much more than an answering service.
Joe D., VP, Customer Operations, multi-million dollar telecommunications provider

Thoroughly Professional – My husband and I want to thank you so much for the great job your team is doing for our company. We had someone call today and tell us that the person answering our phones was the most professional and most thorough person she has dealt with in the real estate industry and your girls are not even in the real estate industry! It is a testament to the great people you have and some wonderful training. All of us have been so happy with your service and it is a relief to finally know our calls are being taken care of professionally. Important phone calls are getting to us right away, sometimes even during the evening hours when we normally would not have received them until the following morning. Your service has made our business much more efficient and professional. Thanks so much.
Rhonda G., realtor

Commitment to Service – Our customer care team has worked with ABA for over 5 years as an extension of our 24/7 customer services offering including our company website. ABA shares our commitment to providing clients with best-in-class utility service, whether day or night, with a specialized human touch. The entire team (ABA) is always accessible and willing to serve, and never fails to be there when we need to direct calls to them at a moments notice. ABA has proven itself by seamlessly serving our customers and has a bright future with any industry.
Doug J., Customer Service Manager of a Utility company

Quick and Responsive – I began my association with A Better Answer in August, 1980 when I began working with Great West Life and then later with my current company. I have found ABA to be very professional in every way,responsive to client needs, quick to resolve issues and very fair with their pricing. We have very demanding Owners and Tenants which require quick responses and personalized service. Also, we have numerous emergencies on our properties that require a live person, not a machine, to handle many different kinds of situations and get the calls to the proper personnel at our firm. The personnel at ABA are good at following up to aid us in problems that may occur and are quick to pick up the phone and call us before an issue turns into a problem. I would be more than happy to recommend ABA to any company that is looking for personalized service and considerate, efficient message taking.
Paul F., Directory of Property Management (commercial property management company)

Personalized Care – We have worked with A Better Answer for several years and consider them an integral part of our operations, and a key component in our customer service experience. One of the great things about ABA is their friendly and personalized service. We don’t feel we are just another number and neither do our customers. Their operations manager, customer care manager, programmer and team leaders really care about our business and our customers and this attitude shows every day. I would recommend ABA to any growing business where taking care of their customer is priority one.
John H., Director of Operations (an internet marketing company)