Answering Service and Messaging awards

ABA receives 2010 Award for 2nd place in “Top 10” scores for International Call Centers

      Dee Hawkins, CEO/President, and David Epstein, Executive Vice President, accept the ATSI Award of Excellence plaques for consecutive years of qualification. A Better Answer Call Centers was honored on May 14, 2010 at the Association of TeleServices International's 66th Annual Convention and Expo in San Diego. ABA's regional office in Dallas was awarded ATSI´s Diamond Plus Award for its 12th consecutive year of qualification, Houston the Ruby Award for 8 years and Fort Worth the Emerald Award for 7 years.

Dallas Business Journal´s Best Places To Work - 2009

      A Better Answer Call Centers (ABA) was honored at the 8th annual Best Places to Work awards luncheon at the Intercontinental in Addison, Texas as one of the top 100 small businesses in Dallas & Fort Worth as A Best Places To Work for 2009 by its employees and the Dallas Business Journal.

      The employees of A Better Answer Call Centers completed on-line surveys from the Dallas Business Journal awarding ABA a ranking of 5.54 out of a maximum of 6.0 placing ABA in the top 100. A Better Answer Call Centers is an inbound bilingual telephone answering service with regional offices located in the metropolitan areas of Dallas, Fort Worth and Houston. ABA has been 100% female owned and operated since Dee Hawkins established the business in 1971 – a Certified Minority Owned Business. Each of A Better Answer´s offices has been and continues to serve their local communities with the latest technology and most creative professional call handling techniques.

ATSI's Miss Emily
      ABA is the FIRST and ONLY recipient of ATSI’s International "Miss Emily’’ Trophy Award for courtesy and professionalism above and beyond.

      ABA receives ATSI's "DIAMOND PLUS" Award of Excellence in recognition of "ELEVEN CONSECUTIVE YEARS" of excellence. ABA is among an elite group of only two call centers in the U.S. and Canada to qualify for the eleven year "DIAMOND PLUS" award in 2009.

      ATSI's awards ABA the "DIAMOND" Award of Excellence in recognition of "TEN" consecutive years of excellence based on criteria which includes courtesy, response time, accuracy and overall service.  Founded in 1942, the Association of TeleServices International (ATSI) represents 800 of the most sophisticated TeleService agencies in the world. With over 350,000 customers in the U.S. alone, the association's members generate revenue in excess of $1 billion.

      ABA receives ATSI's "SAPPHIRE" Award of Excellence in recognition of "NINE" consecutive years of excellence. ABA is among an elite group of only nine other call centers in the U.S. and Canada to qualify for the "Sapphire" award in 2007.

      ABA is awarded ATSI's "RUBY" Award of Excellence in recognition of "EIGHT" consecutive years of excellence. ABA once again places in the "TOP FIVE" call centers and is among only nine other call centers to qualify for the "Ruby" award in 2006.

      ABA receives ATSI's "EMERALD" Award of Excellence in recognition of "SEVEN" consecutive years of excellence. ABA qualifies for this prestigious recognition and once again places in the "TOP FIVE" call centers for the seventh year in a row.

Employer Excellence — 2004
      A Better Answer is 1st runner-up for The Employer Excellence Program of the Texas Federation of Business and Professional Women's Clubs, Inc. — 2004. ABA was awarded a certificate for outstanding accomplishments.

      ABA is presented ATSI's "PEARL" Award of Excellence in recognition of "SIX" consecutive years of excellence in professionalism and courtesy. ABA is esteemed for placing in the "TOP FIVE" call centers and is among only seven others to qualify for the "PEARL" award in 2004.

      ABA is rewarded with ATSI's "GOLD" Award of Excellence for achieving "FIVE" consecutive years of excellence. ABA is honored by this prestigious recognition and once again places in the "TOP FIVE" call centers for the fifth year in a row.

      ABA is awarded ATSI's "SILVER PLUS" Award of Excellence by receiving the "TOP SCORE". "A Better Answer's record of top-notch customer service serves as a benchmark for all message bureaus" said ATSI president Darlene Campbell. ABA ... the "NUMBER ONE" answering service in America in 2002!

      ABA's offices in Dallas, Fort Worth, and Houston are honored with ATSI's "SILVER" Award of Excellence making ABA the only service in Texas to qualify for three continuous years in a row.

Great Women of Texas — 2001
      Dolores "Dee" Hawkins, president of A Better Answer, is awarded winner as "Women of Influence" by the Great Women of Texas, Professional & Business category. Dee was inducted into the fifth class (2001). The event originated in 1989. The Fort Worth Business Press recognizes outstanding women as "Women of Influence."

      ABA is again honored to receive ATSI's Award of Excellence making ABA the only continuous recipient of the award in Texas. All ABA offices Dallas - Fort Worth - Houston) rank in the "Top 5" — and are the only continuous recipient of the "Top 5" award nationally.

      ABA is recognized and awarded ATSI's distinguished Award of Excellence. All three of ABA's offices (Dallas - Fort Worth - Houston) rank in the "Top 5" nationally due to the professionalism and courtesy of their staff.