A Better Answer’s LeadershipDee Hawkins, CEO of A Better Answer

Dee’s business insight and leadership capabilities have placed A Better Answer Call Centers in an enviable position to be the only call center in North America to receive the Association of Telemessaging Services’ (ATSI) highest and one-time-only award, the Miss Emily, for professionalism and courtesy. In addition … all ABA offices are 10 year recipients of The Award of Excellence, an industry specific monitoring program. ABA offices ranked “top 5″ 7 years and “Top Five” 4 years. As “Top Score” winner 2004, ABA was awarded the contract for ATSI’s telephone answering service.

  • 2011: Honored by Dallas Business Journal  as one of the Top Women in Business.
  • 2009: Finalist in Dallas Business Journal’s top 100 small businesses in Dallas and Fort Worth.
  • 2003-Present: Certified Women’s Business Enterprise by the Women’s Business Enterprise National Council
  • 2001-Present: Certified Women Business Executives —Southwest (Minority Business and HUD)
  • 2001-Present: Co-leader Southern Telemessaging Association (STA) Mid-level Management Seminars
  • 2001: Recipient of Award: “Great Women of Texas”
  • 1999: Chair: silent and live auctions for ATSI-EF
  • 1999: Chair: silent and live auctions for ATSI-EF
  • 1998-2003: Co-leader Winner Circle Mid-level Management Seminars
  • 1998: Responsible for implementing the first scholarship program as well as awarding and presenting the first scholarship from a foundation to the telecommunications industry
  • 1997-1998: President Telemessaging Services Association of Texas (TSAT)
  • 1997-1998: Chaired ATSI-EF
  • 1997: Certified Zig Ziglar Trainer
  • 1997: Chair: silent and live auctions for ATSI-EF
  • 1996: Chair: first silent and live auctions for ATSI-EF
  • 1983-1997: Served on Board of Directors Telemessaging Services Association of Texas (TSAT)
  • 1984-1999: Served on Board of Directors Association of Telemessaging Services International Education Foundation (ATSI-EF)
  • 1993-1998: Co-leader ATSI Mid-level Management Seminars
  • 1978-1989: Served on Advisory Board for Dallas County Community Colleges
  • 1979: Graduated Southern Methodist University suma cum laude
  • 1971: Opened A Better Answer aka Keystone Park Secretarial & Answering Service. Over the years opened several executive suites in Dallas and regional offices in Fort Worth, Houston and Lubbock
  • Co-authored ATSI’s multi-level training program and seminars (101,201,301); worked on accreditation for this program as an industry standard.Dee’s Specialties
  • Co-authored ATSI’s 3 Gold Key Telephone Techniques Computer Based Inter-Active Training CD Programs.
  • Seminar Presenter for topics: Scheduling; Customer Service; Policies & Procedures; Monitoring; Stress; Chaos Management; Negotiating; Training; Outcome Thinking; Motivation and Goal Setting; Telephone Techniques. Seminars developed for: ATSI, SNUG, AASTA, WSTA, STA, NAEO and TSAT Associations, private industry, Winner Circle Seminars, and A Better Answer clients.
  • Published in industry magazines, trade magazines, and newsletters. Featured on the cover and featured articles in Answer, Inc., 1998 and 1999.

Submit a Quote Request Form today for your FREE personalized proposal!