A Better Answer Receives ATSI Award of Excellence for All Offices!

We here at A Better Answer are so thrilled and proud to announce that all 3 of our offices have won the ATSI Award of Excellence for the 2011 year. This year marks the 13th year in a row our Dallas office has won, 9th year in a row for the Houston Regional Office and 8th year in a row for our Fort Worth Regional Office!

“Our employees work hard to keep our clients happy by representing them well and consistently offering the best customer service possible to their customers.” says our CEO and Founder, Dee Hawkins.

Founded in 1942, The Association of TeleServices International (ATSI) represents 400 of the most sophisticated agencies in the world and is the only national trade association representing the live telephone answering, voice mail and teleservices industry. With over 350,000 customers in the U.S. alone, the members generate revenue in excess of $1 billion.

The Award of Excellence is awarded to the best of the best in the industry at providing services to the public. The award follows more than six months of testing by a team of independent, specialized judges contracted by ATSI to evaluate message services. Organizations are judged on their courtesy, response time, accuracy, overall service to their clients and the newly added “Wow Factor”.

Basically, this is the call center’s Super Bowl! Since more and more companies are realizing the benefits of winning this award, the competition grows each year.This year, additional details and categories were added to make the attainment of a high score more difficult. Even with the tougher standards, ABA was still able to score a perfect 100 on one-third of all of the phone calls that were judged! How hard is it for a company to score 100? Take a look and see for yourself: How The Judges Score.

We know that if we are able to score well in a competition like this, then we are able to provide excellent customer service as we proudly represent your company as an outsourced phone service.

Dallas Business Journal Announces Dee Hawkins as one of 2011 Women in Business Honorees

Our Founder, President and CEO of A Better Answer has just been announced as one of the 25 honorees in Dallas Business Journal’s 2011 Women in Business! The Dallas Business Journal staff crunched down a list of over 150 women down to just 25 and we are extremely proud to have our boss on the list!

For the full list of all 25 women, see the official announcement release from the Dallas Business Journal: DBJs 2011 Women in Business Honorees Announced